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AlchemistCoach
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May 21, 2025
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Poor UI/UX choices

  • May 21, 2025
  • 1 reply
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This really belongs in a "ALL ZOOM PRODUCTS" location, but I'm sharing in hopes that someone from Zoom sees this and acts on it.

 

Both the Desktop Products (Mac, at least), and the Website (zoom.us) have an irritating User Interface/User Experience problem.

Zoom decides to "add" something which pops up after the rest of the screen is built.

In the app this is typically a sales banner at the top that then pushes the rest of the screen down, so you click on the wrong something regularly.

On the website this can also be a sales banner - quite recently now is the "Contact Sales" button that appears after the rest of the page loads, and moves the "Sign in" link right.  So you "accidentally" click on "Contact Sales" when you're trying to get to your login.

INFURIATING.

 

Does Zoom not have a qualified UI/UX expert working for them?  Or are they simply ignored? This type of behavior wouldn't have been acceptable in any IT department I worked in from the 90s onward.  How is this passing QA in 2025?

 

    Best answer by Bri

    Hi @AlchemistCoach 👋. Thank you for sharing this feedback. I've gone ahead and shared it internally with the team. 

    1 reply

    Bri
    Community Manager
    BriAnswer
    Community Manager
    May 21, 2025

    Hi @AlchemistCoach 👋. Thank you for sharing this feedback. I've gone ahead and shared it internally with the team. 

    A
    Newcomer
    AlchemistCoachAuthor
    Newcomer
    June 17, 2025

    Bri - thank you.

    Related - every time the screen moves or something pops up - either on the web or in the app - it detracts from the user experience.

    The latest example on the web is the Virtual chat bot popping up a message that happened to cover part of the screen where I was looking to download an attachment.

    The latest (actually, recurring) example on the Mac app is after a session is closed, a new window advertising some new feature Zoom wants to advertise or for me to buy. I already pay for what I need from Zoom, and don't need to be told that I need a webinar feature for 500 when the majority of my meetings are less than 10 people.

    I find the constant shifts and additions for a video communication platform frankly irritating.

    But thank you again for bringing this to the people who might be able to address it.

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