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"Camping-out" on a phone line.

mrmartymac_scs
Listener

Greetings,

 

This is my first post to the community.  I did a search for "Camp" to see if anyone else had posted this request.  I found nothing related.  Perhaps there is another term with which I am not familiar.

 

We are a Zoom Phone user who migrated from an old PBX phone system.  We have been happily using Zoom Phone with few challenges we couldn't solve with documentation.  I would like to ask for a feature that allows a user to select an internal company contact to "camp-out" on their line.  This was the feature name on the PBX we used.  Here is the old scenario.  I pick up the phone to call Jane, but Jane is busy.  Rather than keep trying, I could press a feature key on the phone to tell the PBX to "camp-out on Jane's line and let me know when she hangs up."  When Jane hangs up, my phone would make a distinct sound to let me know Jane was free and it would offer to call Jane.

 

Since we can see if a contact is on another call right away, it would be nice to ask the app to "camp-out" on their line and let me know when they are done with their call/meeting.

 

I look forward to the comments/suggestions/ire this post may generate.

 

Have a nice day,

Marty

1 ACCEPTED SOLUTION

BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

I've heard of the feature as "camp on" that works like that.  I think the closest thing is to right click on a contact in the desktop app or long press a contact on the mobile app and "notify when available".

View solution in original post

5 REPLIES 5

BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

I've heard of the feature as "camp on" that works like that.  I think the closest thing is to right click on a contact in the desktop app or long press a contact on the mobile app and "notify when available".

Brandon,

 

I don't know how I missed that, but I did.  Thank you good Sir.

 

Regards,

Marty

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @mrmartymac_scs ,

 

 I think that we call that "call parked" here at Zoom but I may be wrong. See if this is what you are looking for and please advise if not. I believe we have some features on the horizon that may fit your use case. 

 

https://support.zoom.us/hc/en-us/articles/360042175291-Using-call-park

 

if not you can also add feature requests at zoom.us/feed as well. Many features are added to the platform based on feedback from this channel. 

 

Hope this helps. 

 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Hi @YaBoiB ,

 

I am familiar with Parking calls.  We rely on that as it was also a feature of our old PBX.  Thankfully @BrandonS nailed it with his reply.

 

I appreciate your effort.

 

Regards,

Marty

Grandad
Listener

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