Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Shared Line members who can ignore rings

Is it possible to have a subset of members on a Shared Line that can receive SMS but automatically ignore/decline/DND phone rings to that specific Shared Line? Essentially we want all members of the group to receive SMS texts but only some who will h...

mpayne by Listener
  • 4 replies

Resolved! Automatically download Zoom Phone recordings

Has anyone had any luck figuring out how to automatically download Zoom Phone call recordings? A lot of companies that work with sensitive data have to keep local recordings and Zoom has failed to implement an SFTP automation. I know Zoom has an API,...

Dtech by Listener
  • 3 replies

Resolved! Poly phone personal directory sync with zoom personal contact

we are testing zoom phone to replace our pbx. We have a list of frequently dialed numbers that our staff uses, and we have a few die-hard phone users. Is there a way to get those numbers into the desk phone? I have tried external contacts but it seem...

uh-yrc by Listener
  • 3 replies

Charge and Rate in CallLog Endpoint

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, an...

kalel by Listener
  • 3 replies

Resolved! Disabling voicemail

Hi All Does anybody know if it is possible to disable voicemail for a call queue within Zoom? So the call just disconnects after playing an automated message Thanks

yealink provisioning template for multicast

I have a Yealink T33G that I'd like to automatically configure to listen for multicast traffic sent from our informacast server. I've found instructions for manually configuring this via the phones web interface. But I cannot find any info on getting...

JoshT by Listener
  • 4 replies

Zoom Phone interrupt Zoom Meeting

Hello, We are having a really annoying issue with Zoom Phone. When we are in a Zoom Meeting, if we have an incoming Zoom Phone call it take the precedence over the already active Zoom Meeting. It actually automatically answer the phone call instead o...

ygini by Listener
  • 2 replies

Resolved! Zoom Phone terms of use

Hello all, We have two small businesses running from home and are moving those lines to Zoom Phone. We purchased an extra phone number license for routing personal calls coming to the house, via an auto receptionist. Is that going to be a problem? Zo...

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