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I am trying to connect a Polycom phone to the Office's Front Desk phone #. The phone number is not assigned to a User. How would I go about this process ?
This depends on who the Front Desk phone number is assigned to and whether the phone is already provisioned.
If the phone isn't provisioned to Zoom Phone, here's a guide for the process: https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-guide-for-provisioning-desk-p...
Once it's provisioned, you can route to the desk phone based on who the Front Desk phone number is assigned to:
Hope that helps! If you have a more specific use case, feel free to let me know and I'll try to help!