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New Deviee Connection


Hey Team.  I have an Aastra 6721i IP Phone.  It's not listed in the device dropdown menu.  Does anyone have a workaround that might connect this phone?





Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi ga517,


mitel acquired aastra in january 2014.


i could not find this model on mitel's website.

What Happened to Aastra's Products? - Mitel Acquires Aastra | Mitel

Desk phones must support TLSv1.2 and srtp with aes 128 or aes 256 to work with Zoom Phone.  it is a pain to manually configure a desk phone not on zoom phone certified devices list.

if cost is a consideration, you might consider a used desk phone that is zoom certified and supports zero touch provisioning.  make sure that the desk phone is deleted from whatever system it was used on and reset to factory settings.  you need to add the desk phone to the devices on your account and then plug it into your internet connection.  the desk phone will be automatically configured for zoom phone.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks,  eliot