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Direct Dial Number for One Person - Different plan or add a line?


Hello, I think I have a pretty simple question but can't seem to sort it out. 


I'm one person that wants one direct dial number. 


I added Zoom Phone to my Zoom account and it looks like I have Zoom Phone Basic based on the questions I answered. I now have a "main number" and one extension. I don't really need this. I don't want anyone having to dial an extension to reach me nor do I need a generic main number. Also, I have no plans to add other people any time soon. 


My question is this:  What is the best/simplest/lowest cost way to get one direct dial number? Do I need to change my plan from Basic to something else or do I need to add a second line?


I appreciate any feedback!




Community Champion | Zoom Partner
Community Champion | Zoom Partner

How to assign a calling package to a phone user

After assigning a license, you can assign a calling a calling package if you want to enable outbound calling for phone users.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the Users tab.
  4. Locate a phone user and click Assign then Assign Package in the last column.
  5. Select a calling package and click Confirm and Assign Numbers.
  6. If you want to assign a direct phone number to Zoom, select a phone number and click Confirm. Otherwise, click Skip.




Thanks, Eliot. I followed the instructions provided and ended up with a similar message: "You need more phone number licenses." With Zoom Phone, do I need a general business number and then another one for a direct number? In other words, if you are one person you end up buying service for two phone numbers, one with extensions and one direct?


Appreciate it. 


Ok, I figured it out. I needed to go to my account and then to billing and then go to the phone portion of the account and buy a direct phone number for $5/month. 

Community Champion | Zoom Partner
Community Champion | Zoom Partner

if you are in usa, you can signup for either:

a.  metered plan for $120/year/user - pay as you go (you pay for outgoing minutes) or

b.  unlimited usa/canada calls for $180/year/user. 

both of these plans include one phone number per plan. 

the direct phone number you mentioned only gets you a phone number.


for the metered plan, outgoing minutes rates within usa:

1.  without any commitment are $0.0318/per minutes

2.  with some minimun commitment  are $0.0205/per minute

Note: All rates shown are per call, per minute. Calls are billed in 60 second intervals.




Does this mean in addition to the 120$ per year we have to get a $5/month as well?