I did buy pro!

[Baukje234]

I bought Zoom Pro, but my profile is still set on basic, with all the limitations. what to do? 

[colegs]

@Baukje234 - Please verify that you have signed out and back in since purchasing your license.  The upgrade will only take effect at sign in.

[Baukje1234]

Yes have done that

[colegs]

It doesn't sound like the payment was applied to you account.  Unfortunately, there is nothing I can do to help, but please check out https://support.zoom.us/hc/en-us/articles/4405333397261 for how to contact billing and they will verify the charge went through and help with the upgrade.

[Baukje1234]

thanks!