Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
a new co worker sent me a zoom invitation. when i click on the link and log into my account I get
Sorry, you cannot use this link to add friends. (124)
in the web browser
why does this not add the co worker into my zoom chat contacts?
What do you mean by " Zoom account IM Setting"?
What is "IM" in this context?
The problem ""Sorry, you cannot use this link to add friends. (124)" still exist now many months after it was first discovered, which is unbelivable. If not corrected I will soon move to MS Teams and request refunding from Zoom.
In order to add Zoom users outside your organization to your contacts, both the organization account of the user you are inviting and the organization account of the user being invited must allow it.
Have you confirmed that the settings are correct for both?
If you are happy with the settings, please contact Zoom support.
I am not an employee of Zoom, so there is nothing I can do about it.
We have the same problem. We cant invite och be invited by other organizations. When we click the invitation-link we get: Sorry, you cannot use this link to add friends. (124)
In the settings we allow users to chat and invite others. So it should work for external contacts as well. But it dont.
Just created Zoom accounts for my wife and myself using our gmail accounts. Tried to make her a Zoom Contact using gmail multiple times now, but the mail is never delivered (Yes, I checked her Spam folder). Same thing happens when she tries to make me a Zoom Contact. I then tried using her .me mail address, and I get "Sorry, you cannot use this link to add friends. (124)". What gives?
I have this problem also getting "Sorry, you cannot use this link to add friends. (124)", but also when sending invitation to a gmail account the email never pops up at gmail....it is not delivered to gmail.
If Zoom does not correct this very soon I will replace Zoom by something else that work.
This Zoom-bug/problem is not tolerable ... NOT!
I'm having the same problem I get an invitation email from zoom to the same email account that I use to login to zoom but when I click on the link I get "Sorry, you cannot use this link to add friends. (124)". I have tried updating zoom on my laptop but that didn't help.
the issue was resolved when i changed back to the old company email account as my login. the company changed email domains and I changed mine in Zoom but the others stayed with a login using the old company domain. if we were all on the same email domain it worked.
There seems to be a bug when I click the Contact Request link sent via Email, I get an Error 124 in the browser.
Instead of clicking the invite link in the browser, I used the Zoom app/client to accept the Contact Request.
In the Zoom Client > Chat tab > Contact Requests