You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-09-28 05:33 AM
I recently bought a HP Envy which comes with windows 11
I've been part of a Zoom open mic for over a year and joined the open mic whilst using HP A8 on windows 10 with no problems, but with the HP Envy on windows 11 no music or musical instruments, or even whistling is heard by other's taking part, whilst talking is heard.
I've gone through the settings on both the laptop and on windows with latest updates installed without success, I am one stop away from taking the laptop back and demanding either money, but having installed so much would rather get to the bottom of what's causing the problem any help would be most appriciated
Regards John Shaw
2022-09-30 03:58 PM
Having same issue. Have done research, others are having this issue as well. Zoom and Microsoft need to resolve this ASAP!
2022-11-16 06:24 AM
same here ...... Can't use the laptop for doing what I bought it for
2022-11-16 12:41 PM
I've been inform that until Windows get their act together by bring out a patch of zoom manages a work around we are lumbered unless we role back to using windows 10 where they haven't got the problem which suggests it's a windows 11 fault
2022-11-22 05:26 PM
I have just experienced the same problem with an Open Mic on Zoom that works great on Windows 8. The sound on my new Windows 11 laptop was absolutely terrible, I had to go back to my old laptop to participate. Very frustrating as you assume that a newer version will be better not worse! Just like above, voices were kind of okay, but couldn't hear guitar at all.
2022-11-23 05:56 AM
One of my online group, who was able to go back to Windows 10, has just shared this:
"Just updated (again) to Windows 11, doesn't seem to be any issues this time. On version 22H2"
Could be worth a try...
I just sent my laptop back and got another... 'Windows 11 Ready' but still on ten!!
2022-11-23 07:30 AM
Thanks. Unfortunately I am already on version 22H2, it was just installed a few days ago. I wonder whether there is some settings that need to be changed, but I can't see anything under audio settings on Windows or Zoom.
2022-12-04 12:13 PM
I was having the same issue, and read another post suggesting this: in Zoom settings, Audio, Advanced: turning off the "signal processing by windows audio device drivers". I made this change and now my musical instrument playing can be heard by others in the meeting/lesson. The last result suggestion was to reinstall Windows 10.
2023-01-20 04:38 PM
It is January 20, 2023. I just got Win11 laptop last week, and now people in zoom meetings cannot hear the bell...nor my voice in the same pitch. I already reinstalled zoom and updated my sound system driver...it worked for a day, then stopped working again...is there a solution yet? this was NEVER a problem with win 10
2023-01-21 04:16 AM
I went back to Windows 10. Other ringers have since reported that the issue has been fixed.
Have you checked to see that you have the latest update? - there have been several close together, recently. Zoom reported I was fully up to date yet I could see there was a higher version number.
2023-02-13 10:29 AM
I have been experiencing the same issue with Zoom and Winows11. Even if I make the adjustments in the settings that I have read everywhere else, it does not work. They hear 2 notes of music and then it cuts out for the instrument. So frustrating.😖
2023-03-29 01:25 PM
In Zoom audio settings, on the advanced page, set the Signal processing by Windows audio device drivers to OFF. That fixed the problem for me, at least.
2023-05-25 06:30 AM
We experienced the same problem and have tried everyting but scaling down to w10. But today I found a tip. As someone here said, in Sound manager, untick let Windows hardware manage sound (or something similar) as well as Sound improvement. That made the thing. Now we hear all kind of sounds sent by Zoom, music, song and speach. What a relief.
Hope you have the same experience.