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Visit the page2021-08-25 10:59 PM - last edited on 2022-03-14 10:15 AM by Bri
I created polls to use on meeting.
It worked well before the meeting but during the meeting, it didn't work with this message. ->
"You are logged in from another device. Your polling session is inactivated." (the message was in Korean, so I translated. It is not accurate in English).
After the meeting, I tried again the meeting and the polling system works well.
What is the problem?
While I conducting meeting, nobody logged with my account.
I attached file that captured image the message.
Thank you.
2021-08-27 12:29 PM
Hi @JKJK, thank you for your contribution to the Zoom community! We are so happy to have you here. Are you able to test using a different account/ browser? Please also make sure that you are signed out of all Zoom sites, restart your computer, log back in and try again.
Keep us updated!
2021-09-01 10:48 PM
At the time of the meeting, when there was an error, I logged out and logged in again, but it still didn't work.
(I've never changed my browser)
After the meeting, I tested it again and it went well, so I can't test it now.
I'll try the way you told me the next time I get the same problem.
Thank you.
2021-09-16 12:31 AM
Hi
We have experienced the same thing from time to time:
In session host creates a poll and then cannot launch it cause...
Co-host can start it but we need to launch it from the host (not visible in camera view).
Why does host lose the right to launch polls sometimes? Is this a known bug please let us know.
BR
Bjorn
2021-09-23 01:12 AM
Hi!
Same problem yesterday : "vous êtes connecté depuis un autre appareil, votre sondage est inactif = "You are logged in from another device. Your polling session is inactivated." We have a professionnal account, no other session was opened. It's a bit annoying if we have to restart our computer when we host a videoconference with more than 300 participants 🙂
2022-06-01 09:01 PM
We had the same problem last night. The co-host could launch the polls but not the host. The host was also unable to see the results.
2022-06-08 07:19 AM
I had same problem yesterday. Admittedly I was initially logged into two devices with same account. Logging out of one didn't help.
Had a few co-hosts and only two could see/start Polls.
2022-06-17 04:36 PM
This has become an issue for me too. I used to be able to attend on my phone and laptop. I do this when I'm hosting online training sessions so I can see if I'm sharing my screen and don't need to ask. It's become a huge problem now because I can't test the polling function on my phone to see how it displays for other people. Instead, I get this alert. How can this be fixed?