polling session

[JKJK]

I created polls to use on meeting.
It worked well before the meeting but during the meeting, it didn't work with this message. ->
"You are logged in from another device. Your polling session is inactivated." (the message was in Korean, so I translated. It is not accurate in English).

After the meeting, I tried again the meeting and the polling system works well.
What is the problem?
While I conducting meeting, nobody logged with my account.

I attached file that captured image the message.

Thank you.

[CarlaA]

Hi @JKJK, thank you for your contribution to the Zoom community! We are so happy to have you here. Are you able to test using a different account/ browser? Please also make sure that you are signed out of all Zoom sites, restart your computer, log back in and try again. 

Keep us updated! 

[JKJK]

At the time of the meeting, when there was an error, I logged out and logged in again, but it still didn't work.
(I've never changed my browser)
After the meeting, I tested it again and it went well, so I can't test it now.
I'll try the way you told me the next time I get the same problem.
Thank you.

[BjornCronqvist]

Hi

We have experienced the same thing from time to time:

In session host creates a poll and then cannot launch it cause...

Co-host can start it but we need to launch it from the host (not visible in camera view).

Why does host lose the right to launch polls sometimes? Is this a known bug please let us know.

BR

Bjorn

[Delphine_MM]

Hi!

Same problem yesterday : "vous êtes connecté depuis un autre appareil, votre sondage est inactif = "You are logged in from another device. Your polling session is inactivated." We have a professionnal account, no other session was opened. It's a bit annoying if we have to restart our computer when we host a videoconference with more than 300 participants 🙂

[JKiely-Scott]

We had the same problem last night. The co-host could launch the polls but not the host. The host was also unable to see the results. 

[MassimoITsorted]

I had same problem yesterday. Admittedly I was initially logged into two devices with same account. Logging out of one didn't help.

Had a few co-hosts and only two could see/start Polls. 

[Elisa5]

This has become an issue for me too. I used to be able to attend on my phone and laptop. I do this when I'm hosting online training sessions so I can see if I'm sharing my screen and don't need to ask. It's become a huge problem now because I can't test the polling function on my phone to see how it displays for other people. Instead, I get this alert. How can this be fixed?