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Zoom cannot detect camera


Zoom video was working fine and then suddenly it stopped and I have not been able to turn on my video. I keep getting the message, Zoom cannot detect camera.


I have checked the setting on my computer and Zoom is one of the app with permissions to use camera on my computer. Not sure what to do to fix this. Any ideas will be appreciated,



Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi justinev,


These zoom support articles may help to identify and correct any video issues.


One.  Clean Install of latest Zoom client.

Uninstalling and reinstalling the Zoom application – Zoom Support


Two.  Test your video.

Testing your video – Zoom Support


Three.  Troubleshoot.

Troubleshooting Zoom video crashes – Zoom Support


Four.  Join a zoom test meeting.

Joining a Zoom test meeting – Zoom Support


Also, if you are using an external usb camera, unplug and replug each end of the usb cable.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks, eliot