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Zoom PWA chromebook problems

EFcoachTricia
Listener

Looking for chromebook zoom PWA help. I've gone through all the articles and done all the things recommended and I am STILL so confused about how to schedule meetings that actually work on my client's end from the new Zoom PWA for chromebook. When I schedule a meeting from the new app, most of the time, my clients' will get a spinning wheel or"host is in another meeting" message if they try to connect from that link. OR, if I search for the email where I sent them the link from the calendar invite that zoom sent out and start it from there, it will take me to the old version of zoom that I'm not supposed to be using anymore even though I created the meeting in the new PWA app. The only way I can reliably get the meeting to work in the new PWA app is if I send an email with a link from the actual meeting. This is annoying since I work with students on a recurring basis and like to just have it set up ahead of time. I really miss the "personal meeting room" link they could just save and use every time. Anyway, is anyone else having these issues? I'm thinking of asking for a refund for August and changing to something like google meet because it has been such a mess and I'm starting to doubt that zoom will work on chromebooks anymore. 

1 REPLY 1

RachelGomez123
Attendee

To resolve Zoom connectivity issues on a Chromebook, please try the following steps:


Step 1: Restart the Chromebook
Step 2: Reset your Settings
1. Open Chrome.
2. At the top right, click More and then Settings.
3. At the bottom, click Advanced.
4. Under "Reset Settings," click Restore settings to their original defaults and then Reset Settings.
Step 3: Remove your Profile
1. Log out of the Chromebook
2. On the Chromebook sign‐in screen, select the profile you want to remove
3. Next to the profile name, select the Down arrow
4. Select Remove this user
5. In the box that appears, select Remove this user
Step 4: Uninstall Apps and Extensions
1. From the menu in Chrome, select ‘More tools’
2. Select ‘Task manager’
From here, you should be able to see if one app or extension is causing high CPU or memory usage. Please follow these steps to remove it.
1. o Uninstall apps
a. In the corner of your screen, select the Launcher Up Arrow
b. Right‐click the app you want to remove.
c. Select Uninstall or Remove from Chrome
d. Select Remove
2. o Uninstall extensions
a. Open Chrome
b. Select More More tools > Extensions
c. Next to the extension you want to remove, select Remove
d. To confirm, select Remove
Step 5: Audio
1. Determine if problem is hardware
2. In zoom, click the gear icon to access your settings.
3. Automatically adjust microphone volume: Automatically make your microphone softer or louder as needed to normalize the volume and
make it easier for other participants to hear you. If you are having issues with your audio fading in and out, you may want to turn this
setting off.
4. If student is complaining that they “sound like a robot” please try to the following mic adjustments
Step 6: Check your WiFI
1. You will need a stable, high‐speed internet connection. 
2. During class, please close all other applications on your Chromebook
3. Reduce the burden of your home bandwidth during class
○ Make sure that no one in the house is streaming Netflix, Spotify or internet‐based video games
4. Try bringing your Chromebook closer to the Wi‐Fi router
5. Make sure your Chromebook is still connected to your home Wi‐Fi and that it hasn’t switched to an openwireless network like Xfinity.

 

Greeting,

Rachel Gomez