Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
Showing results for 
Search instead for 
Did you mean: 

Virtual Background


Hey there,


I have a problem with the virtual background which looks like on the photo attached.


I am working with MacOS  Mojave 10.14.6 (18G7016).


Can somebody please help? 🙂


Thanks a lot.





In the Virtual Backgrounds popup, at the bottom, you'll see a "I have a greenscreen" checkbox.  If you uncheck this checkbox, that should fix the issue.


The reason for this is:  when the checkbox is checked, then the Virtual Background feature will work by "chroma keying" out a certain color.  This aspect of the feature must be used with a greenscreen (a green or blue screen which is placed behind you).  When you uncheck this checkbox, then Virtual Background instead uses an edgefinding technology to remove your background--it looks for the edges of your face and body, and removes everything behind it using computer vision.  So unchecking that box allows the feature to work without a greenscreen, basically.


Hey Stefan,

thanks a lot for your help.

I tried to do it but then it shows the attached info that my GreenScreen needs to be activated.

Is my Macbook too old for that to work?

Or do I maybe need to update it ?