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Video Filters Stopped Displaying

CValenzuela2
Listener

So I made a new Zoom account a couple of weeks ago for a new job, had no issues with Video Filters--specifically with the application, Warmly. I used it for about 2 weeks then when I needed to edit something Warmly seemed to stop working. So I looked into it more and more and realized that my Video Filters was no longer there.

I extensively troubleshooted this for hours. Did updates, uninstalled, reinstalled. Tried multiple accounts even. The ONLY way I have been able to have Video Filters pop back up on my PC is if I don't log in to my account. If I boot up Zoom and simply click "Join a meeting", and try and edit my background and effects.

But as if being trolled, during that same call if I sign in and it bumps me into my account, my settings actually removes the option from my settings entirely.

Signed Out 
Signed In 

And just to recap:
-I've tried updating Zoom
-I've reinstalled Zoom three times
-I've used my Pro account, my non-pro account, and my brother's non-pro account--who has the Video Filters on his PC, but not when logged in on mine.
-I HAD these features for about two weeks
-I run a Windows 10, my device specs:
     Processor Intel(R) Core(TM) i7-10700KF CPU @ 3.80GHz 3.79 GHz
     Installed RAM 32.0 GB
     Device ID 0C5478CE-4795-418E-847C-64E9E502FA32
     Product ID 00326-11250-10002-AA511
     System type 64-bit operating system, x64-based processor

1 REPLY 1

CValenzuela2
Listener

Bump?
Still would like help with this