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2022-04-15 07:37 AM
I have and paid for a pro zoom account and now it is telling me I have a basic account, I can't even get a live person to help me. Any suggestions?
2022-04-15 09:09 AM - edited 2022-04-15 09:11 AM
Hi @APalacios, Please verify you are using the e-mail to the account you upgrade when signing in. If you continue to run into issues, I would suggest raising a support ticket using our web request - Billing & Account Management.
2023-03-17 11:06 AM
this has also happened to me and it cut my client off this morning that is not good.
2023-04-06 11:50 AM - edited 2023-04-06 11:52 AM
Yes, I’m having this issue where the iPhone app is not recognizing my pro plan on my computer. Apparently 15. a month isn’t enough money for them to care about offering more than a bunch of useless links that don’t resolve anything or answer the question. Maybe I should pay Zoom more to suffer through their time wasting bots and still not have my questions answered. Laughable that people think tech is so progressive- when it’s actually the other P… “profitable “ . What a big fail this industry is.