The computer freezes and turns to a blue screen while using Zoom

[SHENHAV1]

Hello,
I have an HP laptop that every time I use zoom through it my computer freezes and turns into a blue screen. I send the computer to the HP lab for repair and they said it was not a problem with the computer but with the zoom on my computer. 
I updated the zoom on my computer to the newest version and it still happens. 
I would appreciate your help on what to do about this as this is a glitch that happens when I use zoom.

Thanks,
Shenhav