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Computer runs slow while using Zoom

OatMilkLatte
Listener

My Mac and Zoom are both up to date, but whenever I'm in a Zoom meeting, my computer runs painfully slow to the point where my colleagues don't want me to screen share. Apple said it's not my computer, I have fast internet with lots of bars and no one else I know seems to have this problem. 

 

Any ideas as to what the cause might be?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @OatMilkLatte.

 

Without a lot more information, it’s hard to tell. My first question would be: What’s your monitor resolution?

 

If Screen Sharing is the real issue, it’s possibly because Zoom shares screen at its native resolution. If you have a high resolution monitor (over 1920x1080), you’re probably killing their bandwidth, because you’re sending way more pixels through everyone’s network. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @OatMilkLatte.

 

Without a lot more information, it’s hard to tell. My first question would be: What’s your monitor resolution?

 

If Screen Sharing is the real issue, it’s possibly because Zoom shares screen at its native resolution. If you have a high resolution monitor (over 1920x1080), you’re probably killing their bandwidth, because you’re sending way more pixels through everyone’s network. 


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

OatMilkLatte
Listener

@Ray_Harwood Thank you so much! I didn't know that. My Mac is a 13.3-inch (2560 × 1600). My external monitor is Asus 28-inch (3840 × 2160). I'll try screen sharing without the external monitor and see if that helps. 

Yesterday I uninstalled Zoom and then reinstalled - I think that actually helped a bit.