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Zoom AI Companion2023-07-20 04:53 PM
Hello - I have a Pro account that is paid in full and it still will not let me schedule past the 40 minute mark. I have asked for help from the ZOOM desk with no response and I have an important meeting tomorrow. This happened at a meeting yesterday as well - the countdown started in the middle of a meeting when I pay for the PRO. Anyone able to help please?
Solved! Go to Solution.
2023-07-20 11:39 PM
Welcome to the Zoom Community, @ToreyG.
You probably just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.
https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
2023-07-20 11:39 PM
Welcome to the Zoom Community, @ToreyG.
You probably just need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.
https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
2023-07-21 03:38 PM
Thank you so much, Ray! I had sent multiple tickets to Zoom with either no response or one response that did not solve the issue and you solved it right away. You really saved me! Thank you so much!
2023-07-21 05:41 PM
@ToreyG, my pleasure. Thanks so much for coming back and reporting your success!!
2023-07-21 10:13 PM
Hola, que te funciono, yo sigo igual y no consigo q me funcione
2023-07-21 10:14 PM
disculpe podría ayudarme, tengo el caso de mi cuenta pro y no me la han cambiado y necesito tener mis juntas, en verdad lo necesito