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Participants do not see chat icon / chat messages

Bmaw
Listener

I had already had 2 webinars where the participants do not see the chat icon nor do they see that I have sent anything in it. I - as host - can see the chat icon and can send in messages. I have made sure that it says 'to everyone' and on the Zoom web portal I have also made sure that everything concerning the chat is on.
What else could be the problem here?

 

 

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