You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
We have a weekly Zoom meeting for my group and each meeting is recorded and saved for anyone who can't attend. In last week's meeting, the sound was muted during certain parts of the meeting, but only from the recording. Since I attended the meeting, and spoke in at least one part of the muted part of the meeting, I know meeting participants heard me. But when I reviewed the recording, there was no sound. It was almost as if someone hit mute, but instead of just muting their microphone, they muted the sound from the recording. This happened in three sections of the meeting (at least). One in which another person was talking, but I was sharing a video through screenshare (with "Optimize for Video" and "Record computer sound" both checked), and the other two where no one was sharing, but different people were talking.
The way the video continues with audio, it sounds like someone unmuted to speak, and the sound just magically comes on again.
I am one of three admins on the account and am the main host of the meeting, with two co-hosts. Is it possible for an admin or a host/co-host to mute for a recording?
I am unaware of any known feature or unusual situation that would cause this. I tested a couple of theories but was not able to reproduce this behavior. I was thinking, since the host is the source for the recording, that maybe passing host to someone in the meeting that wasn't connected to audio might cause it, but it didn't cause a loss of audio.
Have you played this recording back on more than one computer and had the same muted results?
Yes. A co-worker who is on a Windows machine first alerted me to it. I watched it and saw the exact thing he was talking about (he gave me time references of when it lost sound).
We had another weekly call, using the same Zoom meeting and it didn't happen in that instance. Maybe it was just a fluke?