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Issue with Audio when using Zoom

ryanpaulgibson
Listener

 

Hello!

I'm having an issue where the sound suddenly stops working during a Video meeting (Zoom), and the error message pops up.

When I close the window of the error message - the audio starts again.

It normally would not be an issue but I do a lot of recording via Zoom and it's becoming disruptive.

Here is the appears in the Problem Details of my laptop:

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_f31d3fd59f245137\RtkAudUService64.exe

Problem signature
Problem Event Name: BEX64
Application Name: RtkAudUService64.exe
Application Version: 1.0.370.1
Application Timestamp: 6059a535
Fault Module Name: StackHash_1b2f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_6A_FROM_ntdll+0x000000000009D8C4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 1b2f
Additional Information 2: 1b2f523cac10124f6175af3a1183e88a
Additional Information 3: 0aa5
Additional Information 4: 0aa53540cd524ceefa8c87f20177d9b0

Extra information about the problem
Bucket ID: a5979b75d20fab4828d365663719c1d9 (1788884966681723353)

 

All the drivers are updated.
And Zoom has been reinstalled to see if that corrects the issue.
It has not.

 

Has anyone else encountered this issue?

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