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How to report routing Issues - Amazon High Latency - Dropping Packets

mobiledynamics
Listener

Having a network issue that I'm not sure how to get addressed.

It's not our ISP fault. It is clean to the core. Once it leaves the core, Amazon seems to be dropping packets.

Anyone ever deal with a similar issue

Zoom right now is unusable in our office due to the latent path

 

Here's a example once it leaves the core

 

4  ae15.cr3-nyc6.ip4.gtt.net (89.149.186.217)  10.327 ms  12.486 ms  10.724 ms
5  ip4.gtt.net (209.120.155.138)  10.538 ms  23.912 ms  11.352 ms
6  150.222.68.20 (150.222.68.20)  10.184 ms
   150.222.68.16 (150.222.68.16)  11.337 ms
   150.222.68.20 (150.222.68.20)  13.870 ms
7  150.222.68.29 (150.222.68.29)  23.711 ms
   150.222.68.27 (150.222.68.27)  15.153 ms
   150.222.68.23 (150.222.68.23)  18.303 ms
8  * * *
9  150.222.68.4 (150.222.68.4)  1906.874 ms
150.222.68.14 (150.222.68.14)  11.335 ms
 150.222.68.6 (150.222.68.6)  8.685 ms
10  * * *
11  * * *
12  54.239.108.82 (54.239.108.82)  1006.317 ms *
 54.239.108.146 (54.239.108.146)  1017.165 ms
13  52.93.27.74 (52.93.27.74)  18.036 ms
 54.239.110.154 (54.239.110.154)  16.642 ms
 54.239.110.152 (54.239.110.152)  17.933 ms
14  54.239.110.219 (54.239.110.219)  29.754 ms
 52.93.27.1 (52.93.27.1)  927.328 ms
 54.239.110.221 (54.239.110.221)  40.847 ms

1 REPLY 1

jefrancisco4
Community Champion

Hi @mobiledynamics ,


I suggest that you open up a support ticket via this link https://support.zoom.us/hc/en-us/requests/new. To ensure that this issue/concern is looked at within your Zoom account.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.