How can I fix these colored lines appearing over the video?

[gszsu]

 

 The Title says it all. And this problem only occurs when im launching meetings on the browser.

[RN]

Hi @gszsu welcome to the community! First, I'd check to see if you're having the same issue within the Zoom client.

You can download the Zoom client from https://zoom.us/download, sign in with your Zoom credentials, and start a new meeting (for testing purposes) with yourself. Choose the same camera input that is displayed in the web portal and see if you have the same experience in the Zoom desktop client as you do in the Zoom web portal.

Let me know your findings! 🙂

[gszsu]

no i'm not having same issues on the zoom client @RN 

[RN]

@gszsu I see that this is participant view of users with their camera on. This is more of a question for the participant using camera, but Im curious of a couple of things: 

• Is the user also using Zoom from the Browser and is their browser up-to-date? If not, suggest updating browser. Dependent on the browser, but maybe suggest looking into this external resource on updating your browser
• Is the participant using external camera or integrated camera? And with that being said are they using the virtual background feature in the web client / PWA? 

If you're having no issue though however using the client, I would use the client for the best experience 🙂