Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hey @krawlsbryce, for Error 1006028000, you can attempt the follow and let me know if this helps!
I hope this helps you resolve your Error! 😀
I am getting the same error code and none of these proposed fixes has worked. The only way I can connect to a Zoom meeting is by using a VPN. If I do not use a VPN, Zoom will not connect to a meeting and I get the error code 1006028000. I also cannot find any recording of this error code anywhere on the Internet besides this posting. It has made trying to fix the issue extremely frustrating.
The same happened to me last week. I called my internet service provider to make a report because I thought there was a problem with the connection. They told me that the problem was with zoom and that they were trying to fix it. I don't know much about these things but apparently when you create a user in zoom you get some sort of 'code' (not the word the man used) that can be 03, 04 or 05. The guy explained to me that people that had the '04 code' was having issues (I am one of them) so the only thing I could do was to wait until it was solved. In the meantime they suggested creating a new user to join my meetings until I could use my account. The solution I found was to use my mobile data to log in and join the meetings and once inside change to my wifi. Last Monday the problem was solved. Maybe you could contact your internet service provider too and hopefully they can give you a solution.
Hi, I'm getting the same error, but on every device connected to my WiFi network (tried on android phone, iPad and windows PC), I haven't done any tampering on the router settings, and yesterday everything was working fine. I can't access meetings and zoom.us domains won't load (wanted to download and reinstall, did it via mobile data and same issues, so it's not the desktop client. Web browsers display "couldn't open the website because server's not answering" or "time out"). The solution I came up with was sharing my PC mobile data from my phone but that's not a great solution... Is there any other cause to this error? I'm a student and all my classes are via zoom so I'd appreciate any help.
Hi, I'm having the exact same problem. I can't connect through any of my devices while using my wifi connection, but if I use my mobile data everything works perfectly. Does anyone know what the problem can be? It's been two days since this issue started. Thanks in advance!
I don’t know how the issue got resolved, one day it just magically worked. Lasted for about a week. I tried reinstalling, restarting wifi modem, etc. What I did in the mean time no not spend all my mobile data, was connecting the PC to my phone’s hotspot, then entering the meeting, and once inside, switch over to my wifi network, somehow this worked. My guess is that there’s an error when the device asks zoom’s servers to join a meeting, Idk what causes this, but once connection is stablished and you’re inside the meeting, you can select whatever wifi hotspot.
I am also having problems connecting to Zoom. I updated Zoom on 11-15-21 (5.8.4) with no success. We have 3 computers on the same wifi; 2 connect to Zoom and one does not. Using the hotpsot on my phone does not connect for me either. If it goes far enough trying to connect I get error code 100602800.
The same happened to me last week. I called my internet service provider to make a report because I thought there was a problem with the connection. They told me that the problem was with zoom and that they were trying to fix it. I don't know much about these things but apparently when you create a user in zoom you get some sort of 'code' (not the word the man used) that can be 03, 04 or 05. The guy explained to me that people that had the '04 code' was having issues (I am one of them) so the only thing I could do was to wait until it was solved. In the meantime they suggested creating a new user to join my meetings until I could use my account. Last Monday the problem was solved. Maybe you could contact your internet service provider too and hopefully they can give you a solution.
Same issue. Error code 1006028000
This error happens when trying to log in with our Google SSO within the Zoom Client (latest version). If we use the web browser version of Zoom there are no issues. There are also no issues when connecting via a hotspot, which lets us know that our firewall is blocking the site that Zoom is using to authenticate via Google SSO.
I reached out to Zoom but they only provided a giant list of IPs to whitelist. We can only whitelist URLs, and this giant list is useless to us. We need a specific URL to whitelist for Google SSO authentication within the Zoom client.
Fix 1: Check Internet Connection
If you’ve received Error Code 1006028000 on your Zoom, you need to make sure your internet connection is stable and accurate for communication. If your network connection is bad, restart the modem or switch to a wired connection. If this doesn’t help you, you can contact your internet service provider for further assistance.
Fix 2: Use Mobile Data
As per some suffered users, switching to mobile data helped them to resolve the Zoom Error Code 1006028000, and they rejoined in the meeting. So, you can also try the same and see if it helps you or not.
Fix 3: Check Storage Space
If your device does not have sufficient space, you may face a similar problem. Here you need to free up some disk space and see if the issue is solved or not.
Fix 4: Disable Antivirus Temporarily
In most cases, the antivirus installed on the device make conflicts with some applications and causes many issues. In this case, you will need to temporarily disable the antivirus program and start your Zoom meetings again.
Fix 5: Reinstall the App
If any of the above solutions do not help you, then you need to uninstall Zoom from your device. Once done, download the app from a relevant source and reinstall it on your device.
These are all about the Zoom Error Code 1006028000 and its fixes. If you have any queries or concerns regarding this article, you can leave a comment in the comment box below.