Daniela!
That downloaded attempts happened to me a while back with Zoom. I actually can't remember how I fixed it.
I DID indeed fix this current problem. Let me tell you what I had to do this time.
- I had called the number at the top of the website, and after being redirected multiple times, and entering my meeting ID number many times, it let me know that I do not have a plan that allows a live person.
- Made sure I had the most updated version (I did)
- I had to delete every single recording except the current one, and empty my trash. It was saying that I don't have as much storage any longer. I think the recordings are larger files now. (I don't pay for the extra storage any longer)
- I had to log out and log back in multiple times, as well as refresh the browser and shut down my entire computer.
- Then I had to OPT IN to some new integration they were doing. Once I did all of that, it let me download.
It was quite annoying to say the least. Not the time one has for running a business. This was one of the reasons I downgraded my membership.
I hope you can find your answers.