Closed Captioning

[red]

Can anyone walk me through how to set up Closed Captioning - auto produced? I found some info in Zoom Support but what is there seems to be out of date. What I see does not match what is described or in videos. I have a free account - fully up to date. Our organization has access to a pro account.  This is for a small community organization and we are unable to hire a transcriptionist or have a member transcribe the meetings. We are trying to make our Zoom meetings accessible for our  members who complain they can't hear!

[Bort]

Hi there @red 

The availability of Live Transcription for free accounts is being expanded, but it not yet available for all free accounts just yet. If you do not yet see the Enable live transcription service to transcribe meeting automatically option under the Closed Captioning web setting, your account does not have it yet. Full rollout of LT to free accounts should be complete soon. 

[red]

What about on a Pro Account? We have access to that for our meetings. Thanks!

[Bort · Accepted solution]

Pro accounts should already have access to Live Transcription: https://support.zoom.us/hc/en-us/articles/207279736

[red]

I will pass this along. Thank you.

[nigelbme]

Is there a video that demonstrates how to start closed captioning on a pro account? I need to be sure it will work.