Ready to set up and use Zoom, but aren't sure where to start? Begin with our onboarding support experience for everything you need to get started.

Get Started
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't mute myself in zoom meetings

miles-windu
Observer

Has anyone had an issue where as the host, I can't mute certain participants in a zoom meeting? They can't manually mute themselves either.

 

The mute icon will display "muted" for a second or two and then come off of mute. 

 

This has happened several times over the last couple of months 🤔

2 REPLIES 2

miles-windu
Observer

I did more troubleshooting with the user having the issue. Originally the user was using a Poly BT600 Headset. When I had the user switch to phone audio the mute/unmute functioned as normal. 

 

I also had the user switch to the internal microphone and the mute/unmute functioned as normal. 

 

I finally switched back to the BT600 Headset and the functionality broke again. I had the user power off the headset and remove the wireless dongle for about a minute and then reconnect to no avail.

 

Suspecting that it has more to do with the Poly BT600. I will circle back and make sure the headset is on the proper firmware and do more testing. 

Jenniferwuwu_0-1637638127143.png

try to uncheck this setting and test it again