You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-12-15 07:52 PM
Is anyone able to tell me if adding custom registration questions to the Meeting registration form after people have started registering will require them to re-register? I was able to find in the Zoom knowledge base information about how this affects Webinar registrations but I haven't been able to find any information about Meeting registrations. Thanks for any information you can provide.
2021-12-16 07:26 AM
It will have the same effect on any type of Zoom registration. Adding a custom question, especially if it is required to be answered, will make all existing registrations incomplete and send registrants back to the registration page when they try to join the session.
2022-08-16 02:05 PM
Hello Bort, We have 320 webinar registrants and I just added 5 or more custom questions. Are the 321 people NOT registered anymore? And if they are, how can I get them to fill out the form again?
2022-08-16 02:45 PM
It's been a while since I tested this, but it should work the same.
You have a few options on how to address this:
Hope that helps, but let me know if you have any questions.
2022-08-19 07:54 AM
Thanks for the steps, Bort. We do not want to delete and start over. It is too cumbersome.
When you say " It's been a while since I tested this, but it should work the same. " Do you mean that the registrants who sign up before I added custom questions, should still be able to login on day of webinar?
2022-08-19 08:21 AM
Yes, they will be able to login on the day of the webinar, but I'd suggest having them try to do so early, so that if they are required to re-register, they have the time to do so and receive the join link via email. You as the host may also consider waiting a few extra minutes before starting the actual presentation, to allow late arrivals due to registration delays.
2022-08-22 12:35 PM
Thanks again Bort. BTW, what is the best way to speak to a support person at ZOOM? I have some issues with org wide account and solving OTP for multiple users. Very frustrating. Thanks!
2022-08-22 12:40 PM
Best method is to submit a request via the form here: https://support.zoom.us/hc/en-us/requests/new
2023-05-01 12:18 PM
Hey @JenniferS1 @MaryNAAFbelieve that this problem has been resolved. Please double-check to see if the problem is still present.
I'd advise reading the Knowledge Base Article on Zoom registrants stuck in loop to see if this resolved your issue.
Looking forward to your reply!