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2022-06-22 04:43 PM - edited 2022-06-22 04:49 PM
Hi, I am a little confused about what I am paying for at the moment - we have a work zoom account (I am the owner) with 4 licences for our different office sites - I am currently paying $69 per month for a Room Connector (not sure if I need this) plus $839.60 annually for the Standard Pro with 4 licences - I am new to this Zoom thing, do I need the $69 a month charge or would our zoom work with just the standard pro annually? Thanks in advance!
2022-06-23 12:59 PM
Hi @Jmos! Welcome to the Zoom community, we're happy you're here 😊
Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032
They will be able to help clarify your account status and assist you in resolving any outstanding issues. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.
If this helps, please remember to click on the Accept as Solution button below!