Manual captions - help needed ASAP

[peatc]

Our nonprofit is hosting a webinar on Monday and multiple people on our team cannot figure out how to assign someone to type manual captions. We are a nonprofit for individuals with disabilities so this is vital.

We've followed the steps under "How to start manual captioning" but Host controls in step 3 is not there. The "In Meeting (Advanced)" settings have both manual and automated captioning enabled.. we also tried turning automated captioning off, but Host controls AND Enable manual captioner are nowhere to be found during webinars OR meetings.