You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-08-30 10:00 AM
Last week, I had a webinar for a client. When I went to download the cloud recordings, they were not .mp4 files - they were PDFs. I downloaded them and then had to open them with the Windows Media Player per support.
There were still issues with the recording so I had to get creative in editing them. Has anyone else had any weirdness like this happen? How did you resolve it?
aka Webinar Chick
2021-09-01 08:08 AM
Hello @WebinarChick and wow! So strange.. So when accessing recording management and you Click More. and Select download, the files are .pdf's? It's possible you may have tried to open them and selected .PDF reader so that's the default program it's using. Try to use a program that will open .MP4's and you shouldn't have any problems.
2021-09-01 10:09 AM
Hi, RN - nope, this was a one-off weird event. I downloaded another webinar event recording that I produced the same day and it was fine - all.mp4 files. I did open them using Windows Media Player and it worked. They downloaded as PDFs not .mp4s - they didn't open as PDFs even though they downloaded as PDFs - they were looking for a .mp4 player. I have done over 2,000 webinars and this was one of the strangest issues I have ever had to deal with. It seemed like there was an anomaly on the Zoom platform side. I had the work-around but it impacted the quality of the video and made for extra work in editing the videos. Thank heavens, I record all the views I can - it saved this event for my client.
2021-09-14 10:04 AM
Hey @WebinarChick, super strange! As I haven't yet experienced this. I would recommend sharing your experiences with our Zoom technical support. They can help you dig a bit deeper into what possibly happened, if you haven't already! 🙂
2021-09-14 10:05 AM
Already did - they could not replicate it. And it hasn't happened since.
2021-11-01 04:38 AM
This happened to me and I noticed I cannot download the files directly from the download button as I get an AccessDeniedAccessDenied error and I am not sure where this is coming from as I was able to get all the links last year and now I cannot even download them...
any help on this?