Screen sharing blocked - button in green light

[MC65]

Hi there,

I changed laptops and now my Zoom account claims that my meetings will not be allowed to use the share screen function. The Screen Sharing button is green and offers nothing when I click on it.

HELP!!!! I do pay for this service quite a bit of money!

Thank you.

[dfarren]

I can't be quite sure the exact problem from your note, but some ideas to try:

• make sure you have the latest version of Zoom and the "new" laptop meets the requirements for screen sharing
• log out of Zoom and back in
• on Mac laptops sometimes you have to allow Zoom permissions in the System Preferences under privacy
• if on a Windows device, you may need to go to Settings, Screen Share and under Advanced toggle on hardware acceleration
• try turning off the 4k or HD resolution

Good luck! 🙂

[monixxxx]

hi