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Laura7218
Listener

Hi all,

 

I passed at Zoom Pro because I need more than 40 minutes every time I use it. But they gave me a discount so I should pay £83.93 but when I made the payment they took  £100.72 from my account. I really don't find this thing very professional. Does someone know who to speak with, please?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @Laura7218,

 

Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts.

 

I'd highly suggest submitting a Support Ticket directly to Zoom Billing Staff at:
https://support.zoom.us/hc/en-us/requests/new 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !

View solution in original post

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @Laura7218,

 

Most of us are volunteers here in the Zoom Community and don’t have access to account information or ability to make changes to accounts.

 

I'd highly suggest submitting a Support Ticket directly to Zoom Billing Staff at:
https://support.zoom.us/hc/en-us/requests/new 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !

Thank you Ray. Hope that someone will reply.

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

They can take a day or two to respond, and might take a few back-and-forth messages to resolve it. But try to be patient, give them as much helpful, pertinent information as you can, and let me know how it goes. I’ll send you my email address in a Private Message. 


Ray - GoodClix.com / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !