Zoom Contact Center Call Flow Design

[jvfoster]

I am trying to configure the interruptible message within a call flow:

Example

"We apologize for the delay, Press 1 to leave a voicemail or press 2 to continue to hold for the next available representative."

[Vinnie]

Hello @jvfoster . Here is a good document explaining how to do it by using "Menu-based interrupts for Voice Queues".

https://support.zoom.us/hc/en-us/articles/10683345220237-Changing-interrupt-media-for-voice-queues

In the section for the "Interrupt Settings" you will see you can use it to offer the options "Callback", ""Voicemails", or "going to other Flows/Sub-Flows".

I hope this helps

Vinnie