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What a horrible customer service experience! I spent 32 minutes on the phone WAITING to speak to a person and when I told her in a polite voice what a horrendous CS experience it was, she hung up on me. Really!? For a company that markets themselves as essentially a communication entity, Zoom is a joke.
I had similar experience. Something happened to the Breakout rooms feature, which is critical to my organization's use of the Zoom Room.
I submitted tickets describing requesting support. As soon as I submittted it, it was marked closed without any response.
then I got emails that my ticket could "not be addressed at this time" and to go online to read the online resources or to post in the community.
As I indicated in every request I submitted, I had read *every single* resource online and posted in the community as well. There was absolutely *nothing* in the online resources that addressed the breakout room issue and no response in the community.
I finally figured out a work-around that solved the break-out room issue - not any of which was mentioned in the online resources.
Given the huge demand for a feature like Zoom -- there is no doubt there will be competitors offering better products and support soon.
I can't wait to switch!
It's extremely disappointing that Zoom has chosen to go this "non-support" route even for paying customers.
You got to speak to a person? How did you do that? Maybe you can help me. I have two events coming up in August and October. I paid $149.00 for Zoom and was under the impression that I could have 60 minute events but Zoom is saying that I am limited to 40 minutes even if I paid to use it. Do you know if this is true? It is hard to get a person to talk to.
Welcome to the Zoom Community, @YT4. Hopefully I can help your specific situation here.
You probably need to assign your newly purchased license to your user account. See this web page for assistance:
Follow these steps taken from the article:
The license is now applied to your user account and you can use it immediately.
If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.