Solved

Request to enable RTMS auto-start for a General AppOur General App has RTMS scopes and an event subscription configured, and is installed on our account, but it does not appear under Account Settings → Zoom Apps → auto-start for RTMS apps, and meeting.rtms_started never fires.App ID: djb4BOjBRoWnNprKKIHQ9g Client ID: BbDXEZ3wTfCs3fbcLrsokA Account ID: gJC5uvydTJmIksm2RevpXg App type: General App, User-managed, Meetings product selected Scopes: rtms:read:rtms_started, rtms:read:rtms_stopped, rtms:read:rtms_interrupted, rtms:read:rtms_concurrency_limited, rtms:read:rtms_concurrency_near_limit Event subscription: webhook to https://portal.trainagent.co.za/api/zoom-rtms, validated successfully Developer Pack: activeThe app has no in-client surface by design, so there is no manual start path. Auto-start is the only way a stream can begin. Please enable RTMS for this app.The endpoint is live and verified: it answers the URL validation challenge with the correct HMAC and accepts signed events

 App name: ToneBridgeApp List link; https://marketplace.zoom.us/apps/mpXPl0dlTriupkVviqtjvg

I have had a few cases where I join a Zoom meeting and remain on the “Waiting for host” screen even though the host has already started the meeting.Has anyone else experienced this? I’m wondering whether it’s usually caused by the meeting settings, an outdated Zoom client or a connection issue. What troubleshooting steps have worked for you?

Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription. 

When I tap share screen, only availability is to share the window or the entire screen. No option seen for sharing by cable anymore. I’ve checked all of my Mac OS settings and privacy, and Zoom is allowed for all of the recordings, et cetera.

In the meeting I want to get the transcripts without recording the meeting. I tried by turning on the caption but at no point did I get the choice/button for transcript. Please help. Thanks!

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings.. 

My Zoom did not properly transcribe my recent meeting. Is there anyway to recover it or another version of the transcription? The icon at the top right signified that the transcription was on.

How do i change every room so that it fits the roominsteadt of it all looks the same  

How do I join a meeting without downloading the app?

I am unable to open a recording made on my personal message room. Get the message can only be opened on computer where the recording was made. It was my computer I made a recording? What can I do

Not appear my cloud recordings. Why? I have more from 30 videos in cloud and appear only 2. The date range not help me for this

I record often and since just this week, my RECORD button is no longer where it used to be. It used to be between SUMMARY and REACTIONS in the lower bar in the zoom meeting window. I've looked for ways to add it back, but have had no luck. Any help? 

I am working on an event in Zoom Webinar Plus. I want to be able to ask our breakout groups to participate in polls. I’m seeing polls in the main session area, but I cannot see them in the breakout rooms. Is there a way to add polls into breakout rooms? My event is this week and I need to find an answer to this asap. Thank you!

Just got a 2024 Apple M4 and downloaded the newest Zoom app... I cannot for the life of me stop this camera from auto focusing and moving with me. All the help documents tell to do things that don't exist in Zoom Workplace!!!  It's so annoying and every time I move a hand the camera zooms in and out, I want it to go back to solid!

¿CÓMO PARA ACTIVAR EL MICRÓFONO EN LA REUNION?  NO SE TRATA DE ACTIVARLO DESDE LA PANTALLA, SI NO DESDE CONFIGURACIONES O ALGO ASÍ, EN EL MICRÓFONO APARCE LA LEYENDA: NO SE PUDO CONECTAR SU MICRÓFONO, ASEGURECE DE SU MICRÓFONO ESTÉ CONECTADO CORRECTAMENTE.

Hello,I inadvertently purchased an entire yearly plan and will not be using it. I am now on a tight budget and looking for a job. Please, it would be very helpful if I could cancel the plan immediately and get at least a partial refund. I already tried with Apple Support but was denied a refund.Thank you very much in advance.Kind regards,Vladimir Ivanov 

I’m trying to cancel my subscription with refund under 14 day cooling off period under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 INVOICE DATE: 3 OCT 2026INVOICE NO : INV372491543 Reason:I signed up for the monthly plan intending to use it for only one month, and I didn't realize it was a subscription. I was very surprised and confused today when my subscription was suddenly extended and I was charged.Accordingly, I request that you cancel the card payment. I did not use the function at all.

Hi Zoom Support & Service,I immediately need to integrate zoom scheduler (calendar, appointments, meetings, etc.) onto my Apple Calendar.FYI - I do not use google, microsoft, or other products. Only with Apple!Thank you for your prompt reply with tips how to work well with Apple Calendar!Nice greetings,JUE6

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Until yesterday, we had the option to download the raw transcripts from Zoom calls. Today, it has disappeared. Was it removed or moved to a different location?

Running Zoom version Version: 7.0.0 (77593) on MacOS Sonoma. I cannot see things in dark mode but Zoom now defaults to dark mode and setting the mode to light using Settings/General and clicking on the light option does not work.I have verified that I have light setting in both the main zoom desktop and in individual meeting settings and it persists in displaying as Dark mode!How do I get it back to readable/viewable in the comfortable light mode?

Some team members would like to receive email notifications when an SMS comes in.Is this possible? If yes - how can we set that up? If no - what alternative is there?  

zoom wont let me cancel the free trial through the website. They tell me to go to google play but google play doesn’t count it as a subscription so it doesn’t show the free trial. I need to cancel the free trial but zoom keeps telling me to go to google play. Who do I contact to cancel the free trial?