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Subscription Cancelation

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Dear. We were not using zoom from last two months and bill is generated and send to us of two months. we tried to cancel the subscription, the cancel subscription button is not highlight when we are moving the cursor on it. kindly help us to cancel the invoices of last two months and cancellation of subscription.

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MGSRAnswer

Community Manager

Hello @Marlin Brown,

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

CarlaA

Community Champion | Employee

Hi @sagar2, thank you for bringing this to our attention and posting for the first time!

If the cancel button is grayed out, make sure you are logged in as the account owner or an admin with the necessary permissions to cancel the subscription. If you are logged in as the owner or admin and are still not able to cancel, please reach out to our billing team by submitting a billing ticket and they will be happy to assist.

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

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NM5

Newcomer

I never authorised subscription and cancelled it. Still I am charged the amount

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CarlaA

Community Champion | Employee

Hi @NM5,

Please reach out to our billing team by submitting a billing ticket and they will be happy to assist. We do not have access to your billing account on the Zoom Community. Apologies for the inconvenience!

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Robert Nelson

Newcomer

I have not used Zoon for over 2 months and wish for a refund and to cancel my subscription

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James Smite

Contributor I

Dear Support Team,

We have not been using Zoom for the past two months, however we have received invoices for these two months. We attempted to cancel the subscription, but the “Cancel Subscription” button is not clickable and does not respond when we move the cursor over it.

Kindly assist us in cancelling the subscription and reviewing or reversing the invoices generated for the last two months.

We would appreciate your prompt support on this matter.

Thank you.

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M

Marlin Brown

Newcomer

CANCEL SUBSCRIPTION

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MGSRAnswer

Community Manager

Hello @Marlin Brown,

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

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D

David Shea

Newcomer

I have been getting bills from Zoom for several months and the company will not let me quit and cancel. I am really getting angry and miffed. Can someone help me, please!!

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