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Newcomer
Vladimir Ivanov
Newcomer
Oct 5, 2026 3:16 AM UTC
Solved

Billing support - cancelling subscription and partial refund

Hello,

I inadvertently purchased an entire yearly plan and will not be using it. I am now on a tight budget and looking for a job. Please, it would be very helpful if I could cancel the plan immediately and get at least a partial refund. I already tried with Apple Support but was denied a refund.

Thank you very much in advance.

Kind regards,

Vladimir Ivanov 

This topic has been closed for replies.
MGSR
MGSRAnswer
Community Manager
Oct 5, 2026 2:29 PM UTC

Hello ​@Vladimir Ivanov,

 

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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1 reply

MGSR
Community Manager
MGSRAnswer
Community Manager
Oct 5, 2026 2:29 PM UTC

Hello ​@Vladimir Ivanov,

 

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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