How to cancel free trial | Community
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M
Newcomer
Mj16
Newcomer
July 10, 2024
Question

How to cancel free trial

  • July 10, 2024
  • 2 replies
  • 191 views

zoom wont let me cancel the free trial through the website. They tell me to go to google play but google play doesn’t count it as a subscription so it doesn’t show the free trial. I need to cancel the free trial but zoom keeps telling me to go to google play. Who do I contact to cancel the free trial?

2 replies

F
Newcomer
F B
Newcomer
April 26, 2026

I have the same issue

D
Community Manager
Don.z
Community Manager
May 14, 2026

Hello, community members!

 

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

 

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

 

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