I am trying to create and setup an RTMS app

Request to enable RTMS auto-start for a General App

Our General App has RTMS scopes and an event subscription configured, and is installed on our account, but it does not appear under Account Settings → Zoom Apps → auto-start for RTMS apps, and meeting.rtms_started never fires.

• App ID: djb4BOjBRoWnNprKKIHQ9g
• Client ID: BbDXEZ3wTfCs3fbcLrsokA
• Account ID: gJC5uvydTJmIksm2RevpXg
• App type: General App, User-managed, Meetings product selected
• Scopes: rtms:read:rtms_started, rtms:read:rtms_stopped, rtms:read:rtms_interrupted, rtms:read:rtms_concurrency_limited, rtms:read:rtms_concurrency_near_limit
• Event subscription: webhook to https://portal.trainagent.co.za/api/zoom-rtms, validated successfully
• Developer Pack: active

The app has no in-client surface by design, so there is no manual start path. Auto-start is the only way a stream can begin. Please enable RTMS for this app.

The endpoint is live and verified: it answers the URL validation challenge with the correct HMAC and accepts signed events.