Cancel subscription

Hello ​@Karen Strumos,
 

We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

I also have retired and want to cancel, it is almost impossible to cancel.

I am so happy to find this community board, because it validated a suspicion.

After being charged my yearly fee, after many attempts to cancel my subscription, after being given the run around on this platform by the AI assistant, who I informed I did not receive a payment reminder, told me Zoom was not responsibly to remind their customers of upcoming yearly payments. I finally found the number for customer service, and spoke to a representative informed me of the complete opposite. I then joyfully cancelled my subscription. Since I just paid for the year, and have plenty of time to tell my story, I plan on telling anyone interested in hearing it!   

I am retiring too. I also need to cancel my subscription, but I don’t know how? Please advise.