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New Member
Karen Strumos
New Member
April 5, 2026
Question

Cancel subscription

  • April 5, 2026
  • 1 reply
  • 24 views

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings..

 

    1 reply

    MGSR
    Community Manager
    MGSR
    Community Manager
    April 6, 2026

    Hello ​@Karen Strumos,
     

    We’re sorry for the difficulty you experienced. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. Please refer to our article on canceling subscriptions and unexpected charges.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

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