In our office, those who have admin rights on their computers keep reverting back to an old version of zoom after a reboot and return to the "Your app version needs to be 5.10.3 or higher to sign in. Please contact your IT team to update your app." error message. Those tho don't have admin seem to be ok.

Wondering if your users have admin or no. Thanks Mark,

Tony

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MicheleCoach

Newcomer

I am getting the same error as BeccaR16, and I am a single zoom user, and listed as owner, not admin. I The problem is related to the Zoom Outlook plug in I believe, because I can sign in to zoom and schedule a meeting, however I can no longer add or cancel a meeting via outlook. I keep getting the same message when I try. I believe the solution is to change my 'owner' status to 'admin' so I have access to this, however I can't yet find a way how to do this successfully. Appreciate zoom support help here.

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BeccaR16

Newcomer

I am getting the same error message "Your app version needs to be 5.11.4 or higher to sign in. Please contact your IT team to update your app." The problem is, this my personal Zoom account, not tied to a company. Any ideas how to proceed? Every time I think I'm updating the latest version of the Zoom app (for Windows), I get the same error message.

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MicheleCoach

Newcomer

I am on Windows 11 and scheduling zoom meetings via Outlook, and all was working fine until yesterday. I can't schedule or change a zoom meeting without getting the message that my app needs to be 5.11.4 or higher.. When I sign into my Zoom Pro account, and follow directions to 'update zoom version' I find no such option under my Profile. I can't call zoom support because I have the Pro account and it is not recognizing my PMI or Acct # on its auto response. Does anyone have a solution to this? Would so appreciate!

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MicheleCoach

Newcomer

I contacted zoom support via email, and they provided instructions for uninstalling and reinstalling Zoom and Zoom Outlook Plug in to get the most updated version. It instructed me to first remove the program from the control panel.

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