Solved

Good morning! I'm new to the app. I use the Linux operating system. I adjusted the webcam and microphone settings accordingly. I'm not getting feedback from my voice on the arcane usb condenser microphone. I have a meeting, how can I resolve this problem with you. What kind of microphones work? Thanks! 

I need to have a zoom call while I'm in Italy with people in the USA.  I'm not sure if this is possible, but does anyone have any  suggestions for success.  I'll problally be around the Tuscany area when this happens.

Hello,  I am recording two events on different days. Could I create one Webinar link and use it for both occurrences?  10/23 from 12 pm - 6 pm 10/25 from 10 pm - 1 am @Everyone  Thank you all in advance!

Good afternoon. Are video calls automatically recorded if you only have a basic account? I didn't intentionally try to record a meeting earlier today, but I'm hoping that there is a way to retrieve a video from earlier today. Any insight to how I might locate a video is appreciated. Thank you! 

In Zoom Events, if you set up a Single Session (full) Event  - am I correct in thinking there is no lobby chat facility or countdown timer? And that this is only available on multi-session events? I'm wondering if it's a problem on my account or if its not featured.   Thanks in advance

Hello,  I'm having a strange problem with an external microphone from Røde and Zoom (Meetings and Webinars).  My voice gets a somewhat robotic effect, it sounds a bit like i'm running it through a flange effect. This only happens when I use the Røde Mic, and it only happens on my M1 MacBook Pro. I've tried »everything«:- the microphone works well with other software, no distortion there- the microphone works well with other computer, even with an iPad- when i use the computer's built-in microphone, it sounds ok. - it only started this year; i've been using this microphone since 2022, and old recordings sound fine. - i've reset zoom, uninstalled and reinstalled zoom, tried different adapters (the microphone is USB-A, my computer has only USB-C)- i've played around with the audio settings in Zoom, eg. using original sound, turned off automatic volume, fiddled with echo cancellation, etc. - i've used different audio outputs (usually headphones, but also

I haven't found a clear answer, so, I am hoping someone can help (and that their response can help others): I recently signed up for the Zoom US & Canada Unlimited plan for my small business.I paid for one licenseMy business partner and I would like to set up the Auto Receptionist so that if someone dials our Zoom phone number, they can get routed to either my or my partner's cell phone based on which option they choose. This way, each of us can have separate extensions listed on our business cardsTo make this more visual:External caller calls Zoom phone number -> Auto receptionist responds and says "Dial 1 for Person A or Dial 2 for Person B" -> Externall caller dials 1 and call gets routed to my cell phone number (NOT the Zoom mobile app)Question: Besides the charge from my cell provider, will Zoom also charge me (either through a single fee or metering) for that call forwarding service? If yes, what is the fee and where can I read more about it?

Hi everyone,We are currently using LearnWorlds for our e-learning platform and upload our recorded sessions directly to the Zoom Cloud. Despite recording in 1080p, the video quality often appears blurry and pixelated across various devices.Here are the main issues we are facing:Blurry and pixelated replay sessions, even though they are recorded in 1080p.No option for learners to adjust video quality in the video player settings on LearnWorlds.Considering using a DSLR camera for recording sessions to improve clarity.Can anyone provide advice on how to enhance the video quality? Are there specific settings or best practices we should follow when recording and uploading videos to Zoom Cloud?Thank you for your help!Best regards,Désirée 

Is the subscription period listed on the invoice in US time?

I don't know why I am not getting transcripts.  I have recordings, I get the email with the link for that, but I never get the email to access to VTT file, nor do I see any VTT files with my recordings.  What am I missing?

Recent versions (currently running 6.1.1) of the Zoom application (both .deb and .rpm packages) took over window decorations. Specifically, they took over the window title bar and its pop-up menus. It is a problem with the main window, as without special shortcuts, one has no place to grab and move the window using a mouse or trackpad. It is a problem both in the main and meeting windows, as I no longer have access to the window manager's functions, like "Always on top," which are especially handy for the meeting windows. Interfering with standard environment features that users are accustomed to is not a winning strategy and is a questionable interface decision. May it be that I missed how to re-enable the old interface? Currently on Fedora 40, Wayland, Gnome 46.

We have most of our employees on a soft phone using the desktop app, with maybe 10 users on Deskphones. When I create a Paging group and only have softphone employees, I get "Sorry we are unable to complete your call....". When I put someone with a deskphone (VVX250) it rings to them and the message is played after pick up. So I have a few questions: How do I get paging to work for those on a desktop app?How do I get it to page out to the deskphone and not have to wait for them to answer? 

During a video conference the light of my camera stays ON but there is no video. I checked the app camera and it is working, but not in a zoom conference. Can anybody help me?

Hi,I have a Whiteboard which contains multiple locked objects. I want to be able to select several of them in one go and unlock them in one go. How do I do that? As far as I can tell:You can only select one locked object at a time and unlock it. Painful.You cannot select multiple locked objects even by selecting them individually. Frustrating.You cannot select multiple locked objects even by dragging around them. Frustrating.

As an admin, can I delete cloud recording data which has been created by other members?

I had a meeting today that I recorded. However, in a rush after the meeting, I closed all of the tabs which included the downloading of the recorded meeting to my computer. How can I recover that recording to review? I would appreciate any information. Thank you very much.

Hi everyone, I hope you’re doing well! I’m currently experiencing audio issues while using the Zoom app during meetings, particularly in conjunction with edge computing environments. Participants often report difficulties hearing me, and I also encounter delays in audio transmission. I’m wondering if anyone else has faced similar issues and what solutions you might recommend. Are there specific settings or configurations I should consider to improve audio quality during my Zoom meetings?Any insights or advice would be greatly appreciated! Thank you in advance for your help! Thanks!Ederson

Hello.  I am on Version: 6.2.0 (1855) and when I try to share my screen or a document with my meeting participants, I get a black screen.  I can't see anything and neither can they.  The only thing I can share successfully, is the Whiteboard.  Any ideas?

Is it possible to host a simulive and then invite participants to breakroom if there are questions raised during the simulive?

Hi my name is Abby and I am hard of hearing and I've been trying to find a way to have an ASl interpreter on  zooms because someone told me that is a thing and I can not see to find it and its really annoying me because I don't understand what people are saying to me when they are talking

I upgraded to zoom pro and got charged but my account still says basic. Please can someone tell me why is this happening and in how much time it will get updated Its been 24 hrs already

I am trying to get payment receipt under a former employee account.He is no longer in the company so I don't have access to his account to look up the receipt.Is there anyway that I can get it? 

How can I access the full transcript, not just the Meeting Summary? 

My last few Zoom meetings with a friend - he initiates and I join - his video is completely pixelated. He sees my video clearly, he sees his own camera clearly. I have tried uninstalling Zoom and reinstalling, changing HD to Non HD settings on both ends - no change.     

I have a new laptop, Dell 12th Gen Intel(R) Core(TM) i7-1255U   1.70 GHz, using Windows 11.Sharing music is not working. I've tested microphones, speakers - they work well when using them generally, no issues with playing music when not on Zoom.But when I'm on Zoom, sharing sound, the music comes in and out and mostly disappears. I've tried mono and stereo and other settings, makes no difference.The issue also occurred when attending an event with music and voice. When the person was speaking the sound on Zoom was fine, when music was played it was terrible, in and out and disappearing. I know how to share music, have done it heaps of times on previous laptop. Used two different music programs, same issue (iTunes, Windows). Assistance greatly appreciated. Thank you.