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Hi,I’m reaching out because my old Zoom Phone account has been disabled, and my appeal to reinstate it was rejected. The phone number associated with that account was crucial for my small business.Is it possible to transfer that phone number to a new Zoom Phone account? I am willing to purchase a new subscription if necessary. Unfortunately, I can't log into the old account due to the error message: “Account is disabled. Please contact Support. (1,003).”Could you provide any advice on how I might recover or transfer that phone number?Thank you for your assistance.Best regards,Ahmad

I was trying to search manage entry point option on :contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry pointunfortunately, I'm unable to find that said option on ellipsis (...),may i know is it connected to flow's diagram editor on why it doesn't appear.if it's connected can you guide on me how?

Hi there,  Here's the situation I find myself in with Zoom Webinar. In the Email Settings of the Webinar, I configured the Follow-up Email to Attendees/Absentees settings to say "Send 6 days after the scheduled end date" after the webinar had concluded. The 6 days option would have landed it on the day I configured it, meaning the follow up email was meant to go out that day.  I've been notified that the follow up email has not gone out to registrants. I tried looking on Zoom Support and found these instructions below. However, whenever I log into Zoom Events per the instructions,  it says I have no previous events at all.  As a side note: I purchased the one-month Zoom Webinar add-on, as opposed to a monthly subscription. I'm unsure if this has anything to do with my current situation.  I tried to find the solution on Zoom Support. These are the instructions I found:  https://support.zoom.us/hc/en-us/articles/4403108424973-Sending

Hi all, While I love AI Companion, it has actually created more work for us as the meeting summaries provided by AI Companion are not identifiable by the title. Is it possible for the meeting summaries to be named by the participant's first and last name, as well as the meeting date and time? And then ideally the meeting summary is then automatically attached to the client's file in our CRM system. We use Bigin if that helps. Thank you in advance.

Gravei uma reunião no computador, no Zoom Workplace. Existe uma maneira de converter para nuvem para transcrever uma entrevista?

Hello All: We are setting up Zoom Phone with four physical desk phones. We are dumping older Polycom VVX series phones.  So we can select from Poly Edge phones or Yealink phones. Both have all the options to fit the bill.  But I wonder if Yealing has more built-in features in the Zoom Phone environment that make them more user-friendly. Thanks for any comments!

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?   I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.

When on Zoom the other people cannot hear me if they are talking. It is as if my audio feed is subordinate to everyone else's.  Multiple people can talk at the same time and be heard, but not me. I can only be heard if I am the only person talking but as soon as someone else starts talking my audio stops. I can hear them but they can't hear me. Also, my Zoom frame/box almost never lights up.I have the latest version of Zoom on a 2019 iMac using the internal mic. How can I stop this, so I can talk over people in the same way they can?

Hello,When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?TIA 

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached. Any idea? Thank you. 

I am trying to locate a zoom recording that was recorded locally.I set the meeting to record automatically in my absence to local computer.I am not able to find the recording. Any suggestions of where it might be?

Hi Forum Folke, I'd like to connect a second monitor so when my primary monitor has filled with participants and I get the "2>" indicating that a second 'screen' has been created, those 'extra' windows will display on the second monitor, so I can see all of them at once without having to jump back and forth between the two screens. I *have* enabled "Use dual monitors" in my video settings, but all that does is display the active speaker fullscreen in the second monitor; it doesn't show the windows that won't fit on my primary monitor.  I'm not sure whether to dig into Zoom or Windows (running Win11) to get things working the way I'd like to... or if what I want is even possible. Any input is greatly appreciated!  

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a message "Fail to parse number on". I added the DID as '+xxxxxxxxxx but does not work. 

I have a Zoom Sessions licence with 100 participants. Is there an add-on feature to increase participant number for an upcoming webinar? Our registration number is getting close to 100 and we are still a month awat

Hi everyone, I’m currently on the Basic Plan and looking for ways to streamline my meeting documentation. Is there a built-in AI service or feature in Zoom that can automatically take notes or transcribe meetings?Thank you!

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter.  Would you know if there is a log to look at that would be helpful?  If you have a working Poly Focus 2 could you post what your working combo is for software versions? if using Poly lens and what versionBT700 software versionHeadset versionZoom windows app version

I would like to create a custom immersive background that functions exactly the way Art Gallery 5 functions.  When the participants are within the frames, Zoom keeps their background untouched, not cropping around their heads.  I am able to create a custom immersive background without any problem...however it's removing their backgrounds behind them.  This is the same behavior as all of the other pre-installed immersive backgrounds.  They remove the background to place the participant in the scene more realistically.  That's not what I want though.   Anyone have any thoughts? 🙂

I recently got an email from zoom saying this:Starting 09/13/2024, we will remove one of those steps by auto-enabling AI Companion on your behalf, making this a one-step process where as a meeting host, you will still need to manually turn on AI Companion features in meetings.Prior to 09/12/2024, you can opt out of Zoom automatically enabling AI Companion features to keep your current account setting as default off.  I have disabled all AI Companion features in the admin setting, but I cannot find anything that allows me to opt out of the auto-enabling and the link in the email isn't helpful.

We added new licensed users for our Zoom Pro account and has completed the recommended Zoom and Calendar integration set-ups, but his status has not updated. He is not appearing on the official Zoom account list and cannot be set as the main host for meetings via Google calendar. How do we update their accounts?

Looking forward to some recommendations regarding Zoom capabilities.Our use case is the following: I am trying to set up Calendly + Zoom. The overall idea is the Demo Request form. Initially, we implemented this through the single occurrence of a recurring meeting - just hard copying the link to the description of the Calendar section. We have 4 Sales Reps whom we add after the call was created. The problem with the current workflow is that we want to allow any sales rep to start Zoom calls and skip through Waiting Room. Alternative host options does not work well for our case. We encounter an issue where Zoom removes all alternative hosts when a meeting is edited. The issue occurs only for recurring meetings as I figured out. This issue is related to the current absence of a way to add an alternative host to a single occurrence of a recurring meeting.If any of the recurring meetings' instance has a specified date, users need to choose&

Hello, I have a Samsung Galaxy Tab S8 Ultra that I want to use for zoom meetings. Most is great, but one thing is sorely missing, and I wonder if I am simply overlooking something. I have two front cameras. A "standard camera" and a "wideangle camera". Now, when I am in a zoom meeting, I can only choose one front camera, the standard one. I really want/need to use that other wideangle camera, but I see no way to choose it. I can also only pick one of the three lenses on the back of the tablet. Is there any way I can add these cameras to my zoom app so I can choose them in my meetings?Any and all help is greatly appreciated. 🙂 

I'd like to know how many separate participants a host can pin to separate screens. For example, if I have a quad card, can I pin 4 individual participants to the 4 individual screens? Thank you

Hello All,  I am trying to change our teams video settings so that the ones who need to are recording at HD. I found the article that shows me where to go and the options I should have. I am not finding these options. I have the most recent version of Zoom.  This is the information I found: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060612 Any help would be appreciated I am becoming very frustrated.  Thanks. Aimee

This issue has been resolved! The Zoom Engineers recognized the flaw and restored the original recording. Although the time still shows incorrectly, when you play the recording the entire original plays back. 😀   Update from Zoom! Euphrosyn Riego (Zoom) Oct 26, 2021, 10:37 PDT Hi there, Thank you for contacting Zoom Support. I hope this email finds you well at this time. My name is Euphie, and I will assist you with your concern. We are sorry to hear that you are having an issue restoring the recorded meeting after trimming it. We have a known problem with the no restore button after trimming the video. Our Engineers are working to resolve this. I have linked your account to this known issue, and once we have an update from our Engineer, I will let you know. Kind regards, Euphie   I trimmed the video recording by mistake. I am not able to restore to the full recording, but I can see the time of the full recording in the video icon. I do not see an

Hello! I am almost certain this functionality exists but I can't find exactly how to do it, so maybe I'm wrong. The use case i'm trying solve is that User A is able to reserve workspaces for User B.  User B is a sales advisor and their account manager(User A) creates all their meetings etc.   As i said previously, during our demo period, i thought this was laid out as a possibility, but now trying to configure I can't figure out how and struck out on finding the instructions on my won.