Solved

HI --- I had my account activated and paid. But It didn't allow me to host a meeting: I give my ID and password to the people who needed to join, but it always shows 13215. anybody knows why? 

I need newest version downloaded on the desktop PC.  I've used zoom successfully for 3 years.  Why is this so difficult?  I'm not that stupid.

I need to playback the video of my zoom meeting. I recorded, converted it, and saved it to my local computer. When I go to play the video (Mp4) there is no sound. When I look at the files saved, there are three: the Mp4, an M4a audio file, and recording.conf. (See attached screenshot) How do I playback both the video and audio?

Good day everyone. I want to subscribe for the 50% discount on zoom one pro but I haven't been able to. Can someone pls tell me what's going on?

I have created a meeting with required registration. HOWEVER when I click on the link to share it, there is ALREADY an old client's name and email imputed. I need to figure out why it wont clear and how to keep it clear so new clients can input their info in the fields.

Hello,Trying to set our company name as the outbound caller id name according to this support article.It says, "In the Caller ID Name section, click Change next to the current caller ID name."I cannot find "Caller ID Name".  Please see screenshot. Where is the section referred to in the support article?Thanks

Hi, I would like to apply for Nonprofit discount. How do I do this? Thanks. 

I recorded a meeting to the computer but I cannot find the recording. Where is it saved?

Hello,  I am just wondering if there is a way to stop names showing on local recordings? Since the new update there has been a change and display names are automatically included in local recordings. Is there a way to turn this feature off? I have found on zoom web an option to turn it off but unfortunately this is only for cloud recordings. Thanks in advance 

Hi Zoom Community! With only two employees, and only hosting one or two meetings a month, I have a Zoom One Pro plan.  I'm listed as the 'owner' with my director as 'admin'.  It appears that the Admin role limits meetings to 40 minutes (or at least this is our experience).  Is this accurate?  Is there a setting I'm not seeing in order to change this?  Any guidance would be helpful.  Thank you in advance 🙂

Hello, I want to host webinars and currently have a Pro plan. Do I need to purchase the "zoom session" for $990 a year? When I click on that, it took me to a page that asked me to purchase "zoom session" and with 50 users the cost of only $100/annually. Is that all I will need to pay or will I need to purchase something else?  Thanks,Amy

No text available

Hello Everyone, One of my colleagues have set up a zoom meeting and I don't see an option to enable live captions when I join that meeting. How do I enable the live caption considering the fact that I am not the host of that meeting.

Khi bắt đầu cuộc họp mới và tham gia cuộc họp thì hiển thị mã lỗi 13224. xin vui lòng cho tôi biết cách khắc phục nó

The last time I set up a series of recurring meetings, I was able to set up something like "every two weeks on Thursday at 2" and then edit the meeting to delete some of those meetings ("oh, that's actually Thanksgiving") and add some at other times ("we'll also offer a meeting once a month on Wednesday evenings"). Of course I could set up separate or individual meetings for this, but I'd like to be able to offer one registration page for all of them. Is this no longer possible? If so, how can I do it now? (If not, why was a useful feature like that removed?!?)

After update to ver 5.14.11 (17466) “Home” tab disappeared , no access to upcoming meetings.I need this urgently , can not resend all meetings.

Does anyone know how to save the meeting credentials (in ZOOM) for a recurring meeting that I am invited to please?  Thank you

Hello I would like to organize a webinar - which will be mostly myself presenting a powerpoint, and answering a few questions.I would like to make sure that all the attendees see the same thing: a split screen with on one side the document I am presenting and on the other side the video feed of myself.I searched the support but did not manage to find any clear answer on how to do that.Can someby help me out?Many many thanks!!

I have downloaded the latest Zoom app from the website, but whenever I try to install it says "The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance" But Zoom has no technical support unless you are a paid customer. I guess freebies get no help.

I set up to host a meeting and when I started the meeting it would not let anyone use their device audio. Wanted everyone to dial in.  Closed the meeting and tried again. Same problem.  Then closed the meeting and another person started a new meeting with their ID and that meeting had normal audio. There must be some weird default associated with my account.  How to fix this

I just saw a carge of 130,42 € and 0,90€ in my personal credit card but I didn't subscribe any plan (I have a base one).Did it ever happen? Does it can be a scam?

I'm a Pro member.  When logged into Zoom, I can see that my account is noted to be "licensed".  When rescheduling a 60 minute Zoom session in Outlook, Zoom presents me a warning message letting me know the meeting will be limited to 40 minutes.  As I understand Zoom's policy, I'm thinking there should be no 40 minute limitation on Pro customers sessions.  Any advice? 

Hi! I can log in to my PC app, but a second after I get logged out with the pop-up message saying that my session has ended and I need to log in again. This didn't start to happen until after I changed my password, because I tried to open zoom on my android tablet, which didn't work either. The mobile app didn't even want to open the window to join a meeting or sign me in on the tablet. Recently, joining a meeting on the PC app without signing in often results in camera not turning on and only shows a spinning wheel.  I have uninstalled and reinstalled a couple of times on both my laptop and tablet. 

There is a man here on zoom pretending to be a Hiring Manager for Oxley Holdings offering employment his name is Richard Lewis email *********** he tried scamming me for $500 dollars said it was for equipment and I still see him on zoom he just sits on zoom all day trying to scam as many people as possible.someone needs to do something he makes you think you get hired then asks for your debit card offers to put money on it after he asks you to send money