Solved

I have a basic plan, but just noticed that today Zoom billed through paypal $295  - 8/18 - and then looked back at July and I was charged $293... I am on a free plan... what is Zoom charging this amount a month for?  I cannot even find any product that they charge ANYONE that much money.  Will check with paypal tomorrow but wondering if anyone else is having this issue.

Hello, We held a webinar and I would like to download all the chats, but can't seem to find a way to do so.Is there a way to download all chats from a webinar? Thank you, Tony

We are looking to use the screen share feature (button on the Zoom app home screen) in a webinar with a the backstage enabled and apparently this does not work. We tested using the screen share feature to join a webinar with just sharing a screen (this is a hybrid event where the presenter on the stage does not need to be fully in the meeting but we would like their screen to be shared into the webinar). We did this my using the Share Screen button on the home screen of the Zoom application, this worked perfectly in a standard webinar but when we joined a meeting with a backstage it worked while we were in backstage but once we move into the webinar we lost the share and cannot restart it.  Any suggestions?

I created my account using my work email address. I'm about to retire and will no longer have access to it. I've changed my sign-in email. Does that also change my account email and if not how do I do that?

First, I do not have a regular paid account. I am on the Zoom "list" as I was a school teacher teaching on Zoom during Covid. I do still use Zoom as a participant. When I either want to do a Zoom Test or when I want to go to someone else's meeting, it says: Update Required. You must update to the latest version.... Then I click Join From Browser, and then asks for the Meeting Passcode ...even for just a Test. This just started a few days ago.    ??

Next Friday we are hosting a 24 hour challenge online for 3 local charities in New York. Currently we can only have 300 people online, how can we increase this for the 24 hours so we can have over 300 people able to join and participate 

Dear community,I paid to zoom one at 29 July for one month, I canceled it because I only need it until 29 August,by today 18 Aug 23, ZOOM already put my account into basic .. suppose my subscription is until 29 august 23 right?  I don't know how to report this error... is this because of a different subscription with Zoom whiteboard? and I cannot email ZOOM support either.. regards,   

Hi! I would like to add an alternative host to a webinar that is already scheduled. My primary motivation for doing this is so that this person can join the practice session I'll start before the webinar, and help me ensure that everything is working correctly. (Versus upgrading them to co-host, which I can only do once the meeting starts). Any advice for how to do this? Or if not, another way to manage the situation? Thank you so much!

I have Zoom add-on for Outlook 365. I have a weekly reunion (I'm the owner), and I want to change the finish time in ONE of the weeks, but when I send the new time there is an Error 4503.There's no information in the internet about this error.Does anybody know what's this code error?Thanks.

We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?

I received a message saying I need IT to update my computer to latest version above 5.12 This is my personal computer, I am IT for my business. So I uninstalled and went to reinstall from site as recommended. It seems to have installed the same previous version 5.11 How do i install the proper version? Do I need to use ARM? I'm not an IT expert but I can follow proper instructions. Please assist. Love to upgrade my zoom again as I use it more... Thank you! 

I want to share the recording of my recent webinar with both attendees and people who registered but didn't attend. I also want to encourage them to share the recording with others. Is there a way to set up my account that would require anyone who opens the recording to first include their name and email address? This would be ideal in expanding my email list for future marketing purposes.

How do you pick up a coworkers phone call from your desk phone?

I'm struggling with my Zoom meeting video. When my computer initially signs on to a Zoom meeting, my camera will flash excessively, and sometimes will display the other participants' video screen. I would love to get some assistance with this, even if it means I need to fix something on my computer hardware side. Thanks!

I have the free version of zoom. My boss has the paid version and added webinars to my account for a month so we could host a meeting. After the month was done, I went back to the free version. I need a webinar recording from that month and I can't find it anywhere. I know I recorded it. Where would I find it?

We have a meeting schedule we use 3 times per day for our Narcotics Anonymous Group.  We have a scheduled presentation coming up and I purchased a single month of 'large meeting' for one month. Will the scheduled ID we use automatically have the licensing applied to it when we hit 100 people?

Can upgrading from Pro to Business plan allow having 2 long meetings (longer than 40 min) simultaneously from different machines?

I am subscribed with the Pro package. I would like to know if it is possible to have 2 different meetings at the same time? Thank you so much

When using Zoom on Manjaro Linux, simple emoji are displayed properly (although they are in black and white), and more complicated emoji such as 😬 or 🤣, which are replaced with squares as shown in the attached screenshot.

Where can I download older versions of Zoom Rooms?  Currently I am only able to downgrade (roll back) one version in the Zoom Rooms administrator.  However, I need to try a version several revs back to try and isolate where an issue first cropped up.  Specifically, I would like to install ZR 5.10.3 for PC.

Am I missing something?  When I'm chatting with someone and I type in an email address, I expect that address to show as a link in the chat window. If I add a URL into a chat message that address shows as a hyperlink.  Why doesn't an email address show as a hyperlink?

Good day,We are attempting to reuse a phone number from a departed employee to a new hire. The extension and all is working as expected, when calling as the user the caller ID is displayed correctly on Zoom desktop and mobile, however when it comes to our physical Yealink MP56 devices.. the caller ID still shows the new user. We tried rebooting the phones, signing out, updating app versions, and checking all configs but could not determine where this old caller ID data is cached. As a last resort I decided to factory reset my Yealink MP56. Once up and re-paired with my Zoom account I observed: 1) The caller ID information from previous calls that showed the old user NOW shows the new user.2) Any new call now shows the new user.Does the above help to determine if the issue is a Zoom or Yealink issue? We have multiple physical Yealink Zoom phones in our environment and it would not be feasible to factory reset all phones (and repair each user) when a phone number is reused

I can no longer use "Record on this Computer" I have ample room on my hard drive.When I press "Record on this Computer", the settings window always appears, but I cannot record.Help!!! Please 🙂Yitzhak

If so... not ok, bye-bye.  Whole reason here for privacy for clients!

When I go to my "Meetings" tab, what comes up are multiple listings for the same meetings. For example, I have a recurring meeting for April Mann, but there are 12 listings with the same meeting ID and password for April Mann. If I try to delete one of them, the whole list of April Mann meetings are deleted. This is true for every recurring meeting I have. How do I get rid of these extra listings? Lanelle