As host, when I start screen share, I am kicked out of my meeting

Forum|Forum|2 years ago
February 15, 2023
5 replies
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I host more than 100+ meetings and webinars a year and have only recently started to have this problem.

When I launch screen share, Zoom locks up and I'm kicked out of the meeting. The other participants are still able to stay in the meeting. Before every meeting, I reboot my computer to clear memory. Sometimes I can fix this screen share issue by restarting my computer and not turning on video. I have also unplugged and replugged by microphone (Blue Yeti) and webcam (Logitech Brio). I have also uninstalled and reinstalled Zoom.

Although these steps "fixed" the problem a few weeks ago, it occurred again today when I had to restart twice and stay off of my webcam.

Frustrating and a horrible way to start a paid client event.

I'm running a Windows 11 gaming laptop with a 1TB SDD.

Any and all insights are appreciated. TIA

Best answer by dbjork

Thanks, James. I have updated the Zoom app.

I think I've tracked down the issue to how I was logged into my primary presentation computer and my secondary laptop, which I use to display the audience view. I think this is a Windows 11 issue, so I'll change how I login to the second laptop. Everything ran flawlessly today when I did not use my other laptop for a participant login.

J

Jameswalter

Newcomer

Zoom may quit unexpectedly when someone shares screen mainly due to the following reported factors: Outdated Zoom App: If the Zoom app is outdated, it may become incompatible with other OS components like the graphics driver and thus cause the screen sharing issue.

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dbjorkAuthorAnswer

Newcomer

Thanks, James. I have updated the Zoom app.

I think I've tracked down the issue to how I was logged into my primary presentation computer and my secondary laptop, which I use to display the audience view. I think this is a Windows 11 issue, so I'll change how I login to the second laptop. Everything ran flawlessly today when I did not use my other laptop for a participant login.

F

Frank_TB

Community Champion | Customer

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device.

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dbjorkAuthor

Newcomer

Thanks, Frank. Although these were different Zoom accounts, I agree that the login for Zoom and my laptop created conflicts. I'm exploring alternatives so I have a larger audience view than what I can see from the meetings toolbar.