Solved

Can anyone help me to download a newer version of Zoom? I am not allowed to log in, because my version is too old, so cannot update the version that I have. 

Hi there! Several days ago after a session in Zoom my macOS app signed out automatically.  Now I can not log in neither in the web version nor in the app as it requires 2FA but my 2FA app doesn't display any keys for Zoom.I had a basic account, therefore there is no support ticket provided. I had to create this new account to write this message. I really need to recover my initial one. Any help, please. Thanks in advance! Best regards,Iggy  

Hi All,   In our enterprise environment we are seeing some Zoom meetings are unable to be joined due to end to end encryption being setup when creating the meeting via Zoom. Has anyone else experienced this?

I am caught in a "One Time Passcode" account lock out loop.I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩 To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address. ----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support. YES --> I've checked my SPAM/Junk MailNO --> the OTP (One Time Passcode) is not being sent by Zoom.us.YES --> VPN service is NOT runningYES --> Browser cache clearYES --> Browser cookies reset Please Help!!!  

Today I recorded a video of the conference in the zoom cloud. I don't have a paid subscription. I can't watch it. In order to find this video, should I sign up for a paid subscription? Or is my video already lost? Thanks for your attention.

I received this email today from ZOOM requesting I change my password. Looks legit though I'm not sure based on the underlying sender name.. Screenshot with my PII removed. Can you advise? thx  

Hello!I've received this email from a supossed marketing agency to join them for an intro call. They sent me a Zoom invite over email, but they're asking for my zoom link back, is this real? I have never had to send my own personal link in order to being able to connect as they say? "Okay but you need to send me your zoom link also to connect"ThanksK

We use zoom to teach and our classes are booked as recurring meetings. Our 15 licences together have something like  60 classes scheduled - each recurring class obviously uses the same meeting link for the life of the class.If we move to a Vanity URL, would all existing meeting links have to change? Thanks for your help.

So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit. I've got a meeting in 25 mins that needs to be an hour so can someone help?

Hi all,We have all gotten quite skilled with fully remote meetings using Zoom. Now we are starting to explore hybrid meetings - some people in person and some people on Zoom. Our meetings are a bit more complex - language interpreters, American Sign Language interpreters, Captioner, a power point presentation in person, presentation to in person attendees,  etc. Do you have any tips and helpful information for us?Our account is for Zoom meetings only, not webinars.Thanks TS

Someone used my credit card to purchase an annual paid Zoom subscription. I created a support ticket and asked Zoom to investigate. They informed me that they found an account using my credit card. I requested them to stop the paid subscription on that account since it was using someone else's credit card. I always keep my credit card with me and never let others use it. Zoom assured me that they would handle the issue and asked me to wait. Suddenly, I received an email stating that my ticket was closed, and the problem was resolved without a clear outcome. I tried contacting them again through email, but there was no response. I attempted to reach them via chat, but the live chat access on my account was disabled. I am disappointed with Zoom's customer service in this situation. I live far away, which makes it difficult to contact Zoom by phone. Has anyone else experienced something similar?

Our HR recruiter would like to setup 3+ meetings with co-hosts that may all overlap. Each meeting will have a hiring manager as a co-host. The recruiter would like to start the meeting and then the co-host will join while the recruiter will go to the next meeting. After all meetings have started, the recruiter may rejoin one of the meetings. Is this possible? It seems that the limit is 2 simultaneous meetings; however, when a co-host has been assigned, can the recruiter be demoted from host and rejoin an existing session?  TLDR: The current limitation of 2 simultaneous meetings has been problematic for HR. Is there a higher tier of licensing or another workaround that can be used for recruiters having to schedule multiple overlapping meetings?

I would like to transfer a number of cloud recordings to my dropbox. Is it possible to do this as a group?

Hello guys!! I have a question: How can I share a cloud recording with others without giving them permission to download it? (just watch or listen)I managed "share setting" and I unchecked "viewers can download".Although, it doesn't work!..I send the link to myself via email and it seems that the viewer has the permission to download! Can you please help?? thanks a lot!!Lena3

I am an admin and we have switched to zoom.  We have over 200+ people who will be delegates for others.  How can I prevent the users having to get an email and having to accept being a delegate and just add the people to their phone?  Thanks.

I will be joining a zoom meeting that someone else is hosting. Is there any way that I can record it?  Do they have to give me permission to do so?   (I  know how to record when I host a meeting, but am wondering if I can record a meeting hosted by another person.)  Thank you for any info.

Does a recurring scheduled meeting have the same meeting ID that I can share with people to be used for each meeting or is there a unique meeting ID created for each one? We are a municipality that would like to Zoom our monthly board meetings but would like to post the link in our local newspaper if possible.Thanks!

Hi everyone I integrate Crestron Flex systems with Zoom Rooms on a daily basis. The image file which Crestron provides to install Zoom Rooms on the Flex system is 32-bit. According to Zoom Device Management, updates to 64-bit will soon no longer be supported. I have provided an image as an attachment to clarify the issue. Does anyone have any information regarding this? Is Zoom indeed going to stop support for updates to the 64-bit version of Zoom Rooms? When will this support stop? Is there anything we can do to update the version without Crestron having to provide an image file with 64-bit Zoom Rooms version (this can be done but is not an optimal solution as we have many customers with a lot of Flex systems running 32-bit Zoom Rooms version. We will then have to re-image a ton of systems.). Any help is greatly appreciated. Best regardsSimen Dumont

Zoom 5.8.4: How to control the volume of the “shared sound” that is enabled when sharing a screen? I couldn’t figure out how to control the volume of the “shared sound” that is enabled when sharing a screen. Currently, as a music is played on the background, its volume is so loud in the recorded video despite the fact that its volume in the computer is low From which settings the “shared sound” volume can be controlled? the screenshots are attached the screenshot

The "trim" feature for Cloud Recordings seems to have changed, and I cannot get it to work.Usually, I can select a time signature to start the playback. Easy.But now, I click trim and my only option is to add "new sections" (with no time signature offered). I don't understand this.I use the "trim" feature pretty much everyday before sending out recordings and now I'm at a loss.

Hi everyone,    I can see this message in my profile from this morning ' Cloud recording will be disabled on Jun 20, 2023. Please contact your account admin for assistance.'   Has anyone had this problem? I would appreciate your valuable help.   Thanks a lot. 

I am hosting a webinar that will have the same topic on a single day but at different times during the day (never at the same time).  Can I set up my webinar registration so I only need to provide my invitee's one single link and they can choose which time on the webinar day that they wish to join?  I am trying to avoid setting up 3 different registration links. 

Hi! Has anyone found a way to make branded waiting rooms for zoom webinars? I know they're available for meetings, but they don't cross over to webinars.  For example, it just says "Please wait for the host to start this webinar" on a generic pop-up instead of anything that looks cohesive with the webinar branding. Thank you!

We've had a subsidized account for the last 2 years and that is ending. Now we must move the contents of some 60 individual accounts into about 10 departmental accounts.  First question is, can we merge the contents of multiple zoom accounts into a single one?  Or would it be better just to off-load the content and store it if it ever should be needed? Second question - just to verify, when creating a new account with the same credentials as another, Zoom will merge those accounts - keeping the new one and removing the old? Thanks in advance. 

I am using the free version somewhat regularly.  I am always the host of the meeting.My meeting participants (besides me) typically involve up to 7 other users.I am planning to upgrade to the Pro version ($150/yearly) but am unsure of the limitations: 1)   I schedule a meeting and invite my 7 (or less) participants.     I have the Pro version.  All my 7 (or less) participants have the free version.     Will such a meeting also be limited to 40 minutes?   (Yes/No) 2)  I am on the upgraded Pro version.  I join a meeting hosted by someone with the Free version.     I join this meeting.  Will our meeting under this configuration also be limited to 40 minutes?      I think the answer here is yes, but please help confirm. Thanking you in advance for clarifying.