Cannot log into my basic plan

Forum|Forum|1 year ago
March 5, 2024
3 replies
0 views

I had set up my account to send me text messages for the 2 step authentication. Now I do not get the text messages and cannot back into my basic account. I found an email that says that I supposedly set up an authenticator app in January this month but I don't have one. Please help.

Account Access

Best answer by S_K

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

S_KAnswer

Community Champion | Employee

Have you reviewed Troubleshooting sign-in issues? For additional troubleshooting, contact Zoom Support.

S

SamthemanAuthor

Newcomer

I have, and I have contacted support. No solution yet.

S

SamthemanAuthor

Newcomer

Issue was solved. I can now sign back in.

M

MichaelD

Newcomer

Samtheman, may I ask how? My wife can't get in to her basic account because she never receives any 2FA messages via email, and I'm wondering if the solution you used would work for her.