will the cloud recording that was recorded before payment cloud storage be displayed in my account? | Community
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demmm
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March 13, 2024
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will the cloud recording that was recorded before payment cloud storage be displayed in my account?

  • March 13, 2024
  • 1 reply
  • 2 views

Does anybody know, if I will pay for cloud storage, will the cloud recording that was recorded before payment be displayed in my account?

I'm really upset.

We had a call with a colleague, but the recording button disappeared - there was only a cloud recording function. I don’t even know what it is - I put it on recording, but the recording was not converted when the conference ended.

    Best answer by Humashankar

    Hi @demmm 

     

    If you recorded meetings before paying for a Zoom plan that lets you save recordings in the cloud, you might not be able to see those recordings in your Zoom account until you upgrade to a plan that has cloud storage.

     

    Hope this helps - Happy to help further!!
    Thank you very much and have a great one!

    Warm regards

     

    1 reply

    Humashankar
    Community Champion | Customer
    HumashankarAnswer
    Community Champion | Customer
    March 13, 2024

    Hi @demmm 

     

    If you recorded meetings before paying for a Zoom plan that lets you save recordings in the cloud, you might not be able to see those recordings in your Zoom account until you upgrade to a plan that has cloud storage.

     

    Hope this helps - Happy to help further!!
    Thank you very much and have a great one!

    Warm regards

     

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